ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 9Criteria 9 – Results9.4 An SIA Approved Contractor can demonstrate that it measures and improves employee perceptions of the organisation and their role within it.9.4.1 The review of performance against responses from employee opinion gathering.Required Achievement LevelEmployee opinions are gathered.Recording of opinions is notnormal practice but comments areacted upon when appropriate.Employee opinions are regularlyobtained and reviewed.Reasons for shortfalls inperformance are understood.Appropriate actions have beentaken on some issues raised byemployees.Performance against more formalemployee perception measures isregularly reviewed.Measures cover all aspects ofemployee activity.The results show positive trendsand/or sustained good performancefor the period of time the measurehas been in place.Reasons for shortfalls inperformance are understood.Improved performance has takenplace in the areas targeted forimprovement.All aspects of the previouscolumn plus:All measures have targets. Theseare either met or the reasons forshortfalls in performance areunderstood and are beingaddressed.All aspects of theprevious column plus:Comparisons of performance aremade with relevant organisationsinside and/or outside of thesecurity industry.Performance comparesfavourably.External comparisons arerelevant for promoting learningand improvement.204The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.