ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 66.2 An SIA Approved Contractor can demonstrate that it trains and develops its people to deliver customer satisfaction and added value, to an agreedstandard.6.2.3 All supervisors are trained to the required standard for their role.Clarification:Training need not necessarily be attendance on a specific training course. Mentoring andspecific guidance in good leadership practice may be considered as appropriate. The Assessormust satisfy themselves that the mentor or guide possess the skills required to demonstrategood leadership practice.Small organisations where there a few levels of management will not have employees in asupervisory role with the owner/director taking the leadership role. Any individualresponsible for the leadership of others should be able to demonstrate training in skillspertaining to the role of leadership.Larger organisations may have special programmes for leaders and potential leaders todevelop leadership skills. Training may not be security specific, but could include moregeneric management skills development.Supervisory training may be equally relevant to senior managers, directors and operationalmanagers as well as more junior staff.Where organisations tend to focus on individuals training needs the following links provideuseful information www.skillsforsecurity.org.uk or The Security Institute:www.security-institute.orgRef: BS7499Examples could include:Subjects of interest may include: health and safety at work protection of premises and property electronic security law arrest procedures contingency planning disaster recovery recruitment/appraisalGood practice: Peer training could provide an effective method of developing supervisory skills within thefront line workforce, at the same time recognising and maximising the skills ofexperienced staff. Supervisors sit in on senior management meetings to witness how they work;how results are reviewed and decisions made.Linkages with other Indicators:6.1.2 Defined employee training, development and improvement policy and procedures arein place, implemented and communicated.6.2.1 All employees have training plans and records.6.2.5 Assignment specific training/induction/information is given.7.1.2 Leaders are involved in the development and implementation of all policies andprocedures.9.3.1 The regular review of performance against key employee performance indicators.9.4.1 The regular review of performance against responses from employee opiniongathering.143The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.