ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 6Criteria 6 – People6.1.3 A process for obtaining staff opinions on the organisation, their job and conditions exists and is implemented.Required Achievement LevelThe organisation does not askemployees for their opinionsabout the organisation, their jobor working conditions.Individuals have the opportunity toexpress their opinion.Issues raised are acted upon whereappropriate. All aspects of the previouscolumn plus:Supervisory staff are asked theiropinions about the organisation,their job or working conditions ona regular basis.The organisation monitors itsprogress in improving theperception of its supervisory staff. All aspects of the previouscolumn plus:All employees are asked theiropinions about the organisation,their job or working conditions ona regular basis.Key performance measures exist.Improvement plans are in place andsome are implemented.The organisation monitors itsprogress in improving employeeperception. All aspects of theprevious column plus:Key performance measures existwith targets.Plans for improvement aredeveloped and implementedbased on results achieved.Delivery of improvements isreflected in improved employeeretention.120The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.