ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 3Criteria 3 – Commercial Relationship Management3.2 An SIA Approved Contractor can demonstrate how it offers professional advice to its customers on the delivery of appropriate services consistentwith the organisation’s strategy and business ethics.3.2.2 An approach to responding to tender/request for services exists and is implemented.Required Achievement LevelThe organisation has an ad-hocapproach to responding totender/requests for service.There is a process in place torespond to requests for serviceeither through a tendering processor otherwise.This includes undertaking precontractsite visits and riskassessment, which whereappropriate take account of anyTUPE requirements.The process is used for someresponses to procurementrequests.There is a process in place forresponding to the short noticerequirements of a customer.All aspects of the previouscolumn plus:The process to respond torequests for service includes:• understanding the customerrequirements• undertaking pre-contract sitevisits and risk assessment which,where appropriate, takes accountof any TUPE requirements.• demonstrating a ‘fit and proper’managementSelected people are responsible forthe tendering process.Lessons learned from all bids arefed back into the process in theform of improvements.The process is used for allresponses to procurementrequests.All aspects of the previouscolumn plus:There is a process in place toensure a feasibility study isconducted prior to thecommencement of a contract. Forexample, environmental/technicalchallenges and considerations areevaluated.All aspects of theprevious column plus:ACS benchmarking data is usedto support tender submissionsand requests to supply services.68The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.