ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 9Criteria 9 – ResultsAn SIA approved contractor measures, understands and improves itsachievements in relation to all stakeholders and adopts a continualimprovement policy.General:The Results criterion focuses on how the applicant organisation knows that itsprocesses are delivering the desired outcomes. e.g. how effective are theseprocesses? Are processes achieving what the organisation wants them to achieve?How successful is the organisation?The assessor should encourage applicant organisations to develop and implementquantitative measures that support progress in improving or sustaining goodperformance and relationships. By doing this, periodic targets can be set andpositive trends demonstrated.Results include the targets that have been set, measurement against these targets,and benchmarks established.This applies to all applicant organisations, regardless of size and nature of thebusiness, although the actual measures used will vary. All measures identifiedshould be relevant to the needs and aspirations of the applicant organisation.It should always be possible to have quantifiable results, i.e. figures to demonstrateprogress over time against targets. Where this is not possible the assessor shouldsatisfy themselves that the applicant organisation can demonstrate non-quantifiedperformance.197The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.