ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 9Criteria 9 – Results9.3 An SIA Approved Contractor can demonstrate that it measures and improves performance against key employee indicators.9.3.1 The regular review of performance against key employee performance indicators.Required Achievement LevelEmployee performance measuresrelate to performance in servicedelivery.They are reviewed as and whendiscussions about performancetake place with the customer.All aspects of the previouscolumn plus:Additional measures cover all keyaspects of employee activity.Reasons for shortfalls inperformance are understood.There are some examples ofimprovements in performance.All aspects of the previouscolumn plus:Measures covering all aspects ofemployee activity are regularlyreviewed.The results show positive trendsand/or sustained good performancefor the period of time the measurehas been in place.Improved performance has takenplace in the areas targeted forimprovement.All aspects of the previouscolumn plus:All measures have targets. Theseare either met or the reasons forshortfalls in performance areunderstood and are beingaddressed.All aspects of theprevious column plus:Comparisons of performance aremade with relevant organisationsinside and/or outside of thesecurity industry.Performance comparesfavourably.External comparisons arerelevant for promoting learningand improvement.202The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.