ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 3Criteria 3 – Commercial Relationship Management3.1 An SIA Approved Contractor can demonstrate how it manages the procurement of goods and services from its suppliers and monitorsits on-going performance.3.1.2 The organisation works with its suppliers to improve performance against agreed requirements.Required Achievement LevelDelivery timescales are agreed foreach order when placed.Past performance is consideredwhen new purchases are required.Performance requirements, e.g.specifications, deliveryrequirements, are determined andsuppliers are advised accordingly.Suppliers are given feedback ifperformance requirements arenot met.Performance requirements i.e.specifications deliveryrequirements, are determined andagreed with suppliers.Discussions take place to reviewsupplier performance against theagreed requirements.All aspects of the previouscolumn plus:Regular meetings are conductedwith key suppliers to reviewperformance against targets.Where performance is belowstandard actions for improvementincluding timescales are agreed.All aspects of theprevious column plus:Actions arising from reviewmeetings are documented withdefined actions and timescales forresolution.Where performance is belowstandard actions forimprovement including timescalesare agreed.The organisation works with thesupplier to improve performance.All levels of the organisation aregiven the opportunity to workwith suppliers and customers toimprove processes.62The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.