ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 1Criteria 1 – Strategy1.2 An SIA Approved Contractor can demonstrate clear policies for the delivery of service to required standards.1.2.1 Critical success factors have been clearly identified and internal measures are in place to monitor progress towards achievement.Required Achievement LevelInternal financial measures arein place.Review of performance againstmeasures happens infrequently orif a problem occurs.Critical success factors have beenidentified.Internal measures include financialmeasures and customer servicelevels.Review of performance againstmeasures happens on a regularbasis.All aspects of the previouscolumn plus:Internal measures also includeemployee measures.All aspects of the previouscolumn plus:All measures have targets and arereviewed on a monthly basis by allappropriate leaders.All aspects of theprevious column plus:Progress towards achievement oftargets is monitored through aninternal balanced scorecard orother valid mechanism.22The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.