ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 2Criteria 2 – Processes2.4 An SIA Approved Contractor can demonstrate that it has processes in place to monitor and manage service delivery to both customers and consumers.2.4.5 Procedures exist to ensure the attendance of employees on customer sites.Required Achievement LevelEmployees are not required toregister their arrival anddeparture from work.All employees working at acustomer site/venue are requiredto register their arrival anddeparture from work.These procedures apply only tocustomer sites that are consideredto be high risk.All aspects of the previouscolumn plus:Attendance records are kept toensure that procedures arefollowed. These are implementedfor every employee working at acustomer site/venue for every site.Attendance at customer sites isregistered where employees arerequired to visit multiple sitesduring the course of their workperiod.Attendance records are reviewedby management on a routine basis.Employees are aware of theimportance of adhering to theseprocedures.Procedures are in place to deal withemployee non-attendance atcustomer sites.All aspects of the previouscolumn plus:Targets are set and routinelymonitored for attendance atcustomer sites.All aspects of the previouscolumn plus:Electronic means are used toregister attendance at customersites.52The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.