ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 6Criteria 6 – People6.1 An SIA Approved Contractor can demonstrate that it manages its human resources through clear policies and procedures.6.1.11 An induction pack/training including an introduction to policies and procedures exists.Required Achievement LevelAn induction pack is available.The induction pack covers basicinformation only including, forlicensable staff where relevant:• adherence to terms andconditions of licence or LDN• the wearing or carrying ofidentification• the requirement to report newcriminal convictions and cautionsAll aspects of the previouscolumn plus:An induction pack is given to allemployees on the day employmentcommences.The induction pack covers theorganisation’s guidelines on:disciplinary proceduresgrievance proceduresinstruction on how to reporton job incidentsthe wearing of a uniformpersonal appearancehealth and safety proceduresequality and diversityproceduresgeneral conduct expecteddrugs and alcohol policy whereapplicablemaintenance of customerconfidentialitymanagement structureAll aspects of the previouscolumn plus:The induction pack also covers theorganisation’s guidelines on:requirements of the DataProtection Act 1998key company contactsthe right to unionrepresentationAll aspects of the previouscolumn plus:This is supported by face to faceinduction training.The additional information/trainingcovers: the history of the company the approach to business of theorganisation feedback mechanisms for bothemployee and customers an overview of customer baseUnderstanding of induction materialis checked.All aspects of theprevious column plus:All levels of employees are madeaware of the opportunity topursue relevant recognisedqualifications e.g. NVQ,Management, etc.Senior management arepersonally involved in theinduction process.136The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.