ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 1Criteria 1 – StrategyAn SIA Approved Contractor has clear strategic direction enabling it to deliver value to all stakeholders.1.1 An SIA Approved Contractor has an approach to business that enables delivery of value to all stakeholders.1.1.1 The organisation has a clear approach to business that is acted on and communicated to all staff.Required Achievement LevelThe organisation can describe itsoverall approach to businessincluding its role, purpose ormission. All aspects of the previouscolumn plus:The approach to business supportsdelivery of service to the customer.The approach to business isexplained to employees when theyjoin the organisation.All aspects of the previouscolumn plus:There is ongoing communication ofthe approach to business toemployees including their role in itsdelivery.All aspects of the previouscolumn plus:The approach to business focuseson meeting the needs of customers,consumers and the wider public.What is important to the businessand what is expected of employeesare clearly defined.Plans to maintain and develop thebusiness are in line with theapproach to business.All aspects of theprevious column plus:The approach to business clearlyaddresses the needs of other keystakeholders.Employee understanding of theapproach to business ismonitored through checks duringservice delivery.18The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.