ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 9Criteria 9 – Results9.5 An SIA Approved Contractor can demonstrate that it measures and improves performance against key indicators for the way in which it supports thecommunity and the environment in which it operates.9.5.1 The review of performance against internal and external environmental/societal/ health and safety performance indicators.Required Achievement LevelPerformance in relation to theenvironment, health and safetyand impact on society is notmonitored.Health and safety performanceindicators are regularly reviewed.Reasons for shortfalls inperformance are understood.All aspects of the previouscolumn plus:Performance indicators are in placeto measure environmental and/orsocietal activity.Improved performance has takenplace in the areas targeted forimprovement.Performance in relation to theenvironment and/or impact onsociety is monitored or reviewed.All aspects of the previouscolumn plus:All measures have targets. Theseare either met or the reasons forshortfalls in performance areunderstood and are beingaddressed.The results show positive trendsand/or sustained good performancefor the period of time the measurehas been in place.All aspects of theprevious column plus:Comparisons of performance aremade with relevant organisationsinside and/or outside of thesecurity industry.Performance comparesfavourably.External comparisons arerelevant for promoting learningand improvement.206The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.