ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 11.1 An SIA Approved Contractor has an approach to doing business that enables delivery of value to all stakeholders.1.1.1 The organisation has a clear approach to business that is acted on and communicated to all staff.Please refer to the Glossary in section 5, for a definition of: Mission ValuesClarification:Approach to business is a plain English term to avoid too much prescription or jargon.An approved contractor should be clear about why it exists, what it stands for and what ismost important to it (i.e. its approach to business). Smaller applicant organisations are lesslikely to have any formal, documented statements (mission, vision, values, purpose) butshould be able to articulate to the assessor the essence of their business approach. This canthen be corroborated with other employees and with customers (1.1.2).Within larger applicant organisations the assessor should expect to see a more formalapproach to the development and communication of the company’s approach to business,usually defined in mission/value statements or similar. The assessor could expect to seestatements displayed around all areas of the company and at remote sites. Understanding ofthe approach to business should still be tested with employees and possibly with otherstakeholders.The approach to business should also be demonstrated in how the organisation manages andconducts its business affairs. Where the applicant organisation forms part of a largerorganisation whose main business is not within the private security industry any overallmission/values or similar may apply. The applicant organisation should be able todemonstrate the application of any overall mission etc. within their sector.The key to the achievement level is an understanding of what is important to the business,what it believes in, and what is therefore expected of employees. The needs of otherstakeholders, besides the customers should be recognised.At least part of the approach to business may be documented in a code of practice or inquality policy etc.Examples could include: Mission, vision and values statement used throughout the company and covered atinduction.Good practice: Mission and values are linked to/referenced in company documentation, website andprocedures.Linkages with other Indicators:7.3.1 Leaders have developed a set of high values or codes of ethics that are implementedthroughout the organisation.19The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.