ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 22.4 An SIA Approved Contractor can demonstrate that it has processes in place to monitor and manage service delivery to both customers and consumers.2.4.1 Customers are made aware of and agree to the provision of service via subcontractors.Clarification:The term ‘sub-contractors’ in this section applies to companies that are sub contracted todeliver security services on behalf of the applicant.Some applicant organisations will not use sub contractors and should have marked thisIndicator as not applicable. This will be tested as part of the review of employee recordsand discussions with staff.Approved Contractors can only subcontract the security service (for which they areapproved) to other approved contractors. This requirement does not apply to companiessupplying labour only.If in doubt about an ‘agency’ then check what the contract requires – if it specifies provisionof a security service then the ‘agency’ must be approved but if it specifies supply of labourand nothing more then approval is not required.Examples could include: Customers are made aware through letters, response to tender etc that the service maybe sub-contracted.Good practice: Organisation restricts tender exercises to ACS companies only for licensable contracts.Linkages with other Indicators:2.2.1 There is a sound plan to ensure continuity of service delivery.2.3.1 The organisation understands its customer’s requirements.3.1.3 A selection process for sub contractors exists and is used.Ref: BS7499; BS798445The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.