ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 2Criteria 2 – Processes2.4.4 All procedures are regularly reviewed.Required Achievement LevelService delivery procedures arereviewed after a customercomplaint has been received or anincident has highlighted animprovement opportunity. All aspects of the previouscolumn plus:All associated service deliveryprocedures are also reviewed bythe manager or directorresponsible.There are processes in place thatenables issues and improvements tobe raised by users. All aspects of the previouscolumn plus:Service delivery procedures arereviewed on a regular basis. All aspects of the previouscolumn plus:There are processes in place thatenable service delivery issues andimprovements to be raised andreviewed outside of the reviewprocess. All aspects of theprevious column plus:All of the organisationsprocedures are subject to regularreview.There are processes in place forall procedural issues andimprovements to be raised andreviewed outside of the reviewprocess.50The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.