ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 33.2 An SIA Approved Contractor can demonstrate how it offers professional advice to its customers on the delivery of appropriate services consistentwith the organisation’s strategy and business ethics.3.2.2 An approach to responding to tender/request for services exists and is implemented.Clarification:The assessor should expect to see company and other information to hand and utilised aspart of the tender process. There should be evidence of how discussions with prospectiveand new customers concerning requirement and risk assessments are fed into tenders andcontracts respectively.It is possible in the Vehicle Immobilisation sector that there is no tendering process especiallywhere there is no fee paid for patrolling the site or there is a lack of competition in the area.This should be tested where ever possible with the customer.Within larger organisations it is possible that the tendering process is conducted by a specialgroup of people based on strategic decisions made as part of the planning process. Thereview of successful and non successful tenders should be evidenced and how the lessonslearnt are fed back as improvements to the process explored.Smaller organisations should have an approach to preparing tenders that minimises the effortinvolved in putting one together and takes account of the lessons learnt from previoussuccessful and unsuccessful tenders. It is expected that this would involve the use oftemplates etc. which can be traced for amendments demonstrating how lessons learnt arefed back into the process.Linkages with other Indicators:1.1.2 All stakeholders are aware of the organisation’s overall approach to business.2.1.1 Key service delivery processes have been identified and are understood by all.2.3.1 The organisation understands its customers’ requirements.2.3.3 The management of contractual arrangements with the customer has been defined andimplemented.6.1.1 There is a defined and implemented recruitment policy.6.1.2 Defined employee training, development and improvement policy and procedures arein place, implemented and communicated.6.5.1 The organisation adheres to the Working Time Directive.9.6.1 The regular review of performance against success factors and key financial indicatorscritical to the business.Ref: ISO9001; BS7960; BS749969The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.