ACS Assessor Guide - Security Industry Authority

Good practice added for 2013ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 6Criteria 6 – People6.2 An SIA Approved Contractor can demonstrate that it trains and develops its people to deliver customer satisfaction and added value, to anagreed standard.6.2.2 All employees are trained to the required standardRequired Achievement LevelEmployees who require an SIAlicence have received and passedthe necessary training as definedby the relevant trainingspecifications.All aspects of the previouscolumn plus:All employees requiring an SIAfront-line licence are givenappropriate additional job training.All other employees are givenadequate job training.Training is given on the use of anyequipment that is required to fulfileach role.Subject specific modules relating toa role are also given.All aspects of the previouscolumn plus:There is ongoing assessment oftraining needs which are addressed.All staff holding a door supervisorlicence have taken the SIA licencelinkedphysical intervention trainingmoduleThe organisation has an annualrefresher training programme.All staff receive at least sometraining annually.All aspects of the previouscolumn plus:The effectiveness of all training isevaluated on an ongoing basis.All aspects of theprevious column plus:Frontline licensableemployees are consulted onte availibility and content oftraining programmes.Feedback from employees isused to plan and implementimprovements to training.140The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.