ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 2Criteria 2 – Processes2.5 An SIA Approved Contractor can demonstrate that it has a process in place to improve its processes to the benefit of all stakeholders.2.5.2 Procedures for the implementation of changes are in place and used.Required Achievement LevelProcedures are in place to managethe implementation of changes toprocedures.Procedures are in place to managethe implementation of changes topolicies and procedures.These include:• communicating the change to therelevant employees• maintenance of document versioncontrolThese procedures are used toimplement major changes.Procedures are in place to managethe implementation of changes toprocedures that are relevant to thetype and impact of the change.These include:• communicating the change to therelevant employees• training, where appropriate, takesplace prior to the change beingimplemented• maintenance of document versioncontrolThese procedures are used toimplement changes to servicedelivery processes.Progress is monitored to ensuredelivery of desired results.All aspects of the previouscolumn plus:The procedures to implementchange are clear and designed tomaximise its effectiveness.These include:• reviewing the introduction oftechnology to improveprocedures• conducting pilots or other meansof controlling the implementationof change• communicating the change to allappropriate stakeholders• reviewing how the change wasmanaged to identifyimprovements to the procedures.These procedures are used for allimplemented changes.56The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.