ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 66.1 An SIA Approved Contractor can demonstrate that it manages its human resources through clear policies and procedures.6.1.5 A defined grievance procedure is in place which is implemented and communicated.Clarification:The ACS Standard is looking for applicant organisations to provide a grievance procedurewhich is known by all employees and is followed .This requirement helps to provideorganisations with the ability to dictate their own procedures rather than use the defaultstatutory procedure.Additional information on good practice in the contents of a grievance procedure can beobtained on www.bis.gov.uk or www.businesslink.gov.uk should the organisationrequire additional assistance in the creation of a procedure.Organisations should be able to demonstrate that policies and procedures are effectivelyimplemented, communicated and understood at all levels.Linkages with other Indicators:2.4.4 All procedures are regularly reviewed.7.1.1 Leaders can demonstrate, relevant to sector, knowledge of the legislative framework,common law, working practice, and industry standards/codes of practice.7.3.1 Leaders have developed a set of high values or codes of ethics that are implementedthroughout the organisation.9.3.1 The regular review of performance against key employee performance indicators.9.4.1 The regular review of performance against responses from employee opiniongathering.125The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.