ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 66.2 An SIA Approved Contractor can demonstrate that it trains and develops its people to deliver customer satisfaction and added value, to an agreedstandard.6.2.2 All employees are trained to the required standard.Clarification:This indicator demonstrates the implementation of the policy evidenced in indicator 6.1.2.All frontline licensable employees are to have undergone training to obtain the relevant SIAlicence, followed by additional basic job training on the procedures of the organisation.Where there is no training requirement for licensing purposes e.g. non-frontline licenceholders or key holders then there is still a requirement to provide role-specific training.This is supported by, where relevant, subject specific and equipment training such as first aid,fire fighting etc.The effectiveness of any training should be assessed.Ref: BS7499; BS7984; BS7858; BS7960Examples could include: For people who only provide key holding services, there is no licensing trainingrequirement, therefore the organisation should ensure that relevant training is provided inorder to ensure competency. Licensed Door Supervisors and Close Protection officers who are employed in a securityguarding role, should receive as a minimum, training equivalent to that required for the SIAsecurity guarding licence.Good practice:Training needs analysis or competency based analysis drives future training requirementsand plans.Linkages with other Indicators:6.1.2 Defined employee training, development and improvement policy and procedures arein place, implemented and communicated.6.2.1 All employees have training plans and records.6.2.5 Assignment specific training/induction/information is given.9.3.1 The regular review of performance against key employee performance indicators.9.4.1 The regular review of performance against responses from employee opiniongathering.141The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.