ACS Assessor Guide - Security Industry Authority

ACS Assessor GuideSection 4 – Criterion Specific Guidelines: Criteria 77.2 An SIA Approved Contractor can demonstrate that the leaders review and improve the effectiveness of their leadership skills.7.2.1 Leaders consult stakeholders on their leadership skills and have personal development plans based on the feedback.Please refer to the Glossary in section 5, for a definition of: ApproachExamples could include: Leaders have an “open door” policy within their organisationClarification:For many of the applicant organisations this is a new area of consideration. Obtainingfeedback on leadership style is likely to be conducted on an informal basis rather thanthrough a mechanism such as ‘360 degree feedback’. In some organisations feedback fromemployees on leadership skills within may be undertaken on a more formal basis.Whichever approach is used it must be applied to all leaders within the organisation andsought from all employees.There must be evidence that feedback from employees is obtained, how it is obtained, andhow it is acted upon to drive improvements in behaviour and management style.There may be few examples where feedback from customers has been received. Theassessor should encourage applicant organisations to consider making a request for this typeof feedback as part of discussions with clients on an annual basis.Good practice: Leadership is addressed specifically within employee and customer feedback mechanisms. Other feedback from customers is gathered through means such as the tenderingprocess, contract review, informal discussion. Feedback is used for leader’s personal development plans. CEO’s have personal development plans.Linkages with other Indicators:Leadership links to all other criteria within the ACS Standard. Without the direction of theleaders an organisation would not have policies and procedures in place to achieve therequirements of the ACS Standard.179The contents of this publication are copyright ©2013 Security Industry Authority, all rights reserved. No part of the contents may be reproduced or transmitted in any form, by any means without prior written permission of the copyright owner.