3e2a1b56-dafb-454d-87ad-86adea3e7b86

Chapter 10 The nature of planning
and control
Key questions
➤ What is planning and control?
➤ How do supply and demand affect
planning and control?
➤ What are the activities of planning
and control?
Introduction
Within the constraints imposed by its design, an operation has to
be run on an ongoing basis. ‘Planning and control’ is concerned
with managing the ongoing activities of the operation so as to
satisfy customer demand. All operations require plans and require
controlling, although the degree of formality and detail may vary.
This chapter introduces and provides an overview of some of the
principles and methods of planning and control. Some of these,
such as ERP (enterprise resources planning) and JIT (just-in-time),
have been developed into more extensive concepts and these are
examined in later chapters. Similarly, there are separate specialist
tools to plan and control projects and a separate chapter is
devoted to this area. In all cases, however, the different aspects
of planning and control can be viewed as representing the
reconciliation of supply with demand (see Figure 10.1).
Figure 10.1 This chapter introduces planning and control
Check and improve your understanding of this chapter using self assessment
questions and a personalised study plan, audio and video downloads, and an
eBook – all at www.myomlab.com.