3e2a1b56-dafb-454d-87ad-86adea3e7b86

674
Index
DPU (defects per unit) 554
drive-through services 87
driving strategy 63
drugs 115
drum, buffer, rope concept 290–1, 450,
661
DSS (decision support system) 215,
660
due date (DD) sequencing 281, 283
dummy activities 476–7
durability 502, 504
duty costs 383
dynamics
capacity planning and control 327
supply chains 392–4, 399
Dyson 116–17
Dyson, James 116–17, 119
e-business 214–15, 397, 661
e-commerce 214, 414, 415, 661
e-procurement 381–2, 661
earliest event times (EET) 477–9
earliest start times 480–1
early conflict resolution 132
earned-value control 661
earnings before investment and tax
(EBIT) 36
EBIT (earnings before investment and
tax) 36
EBQ (economic batch quantity)
352–4, 661
ecological footprints 635
economic batch quantity (EBQ)
352–4, 661
economic dimension of corporate
social responsibility 634, 636–7,
643–4
economic manufacturing quantity
(EMQ) see economic batch
quantity
economic mitigation 593
economic order quantity (EOQ)
349–52, 354–6, 360, 367, 661
econo-political environments 463
economies of scale 51, 155, 661
EDI (electronic data interchange) 213,
367, 397
EET (earliest event times) 477–9
effective capacity 305–7, 325, 661
effectiveness 54–5, 307–9
efficiency 103–4, 201, 306, 382, 399,
436, 607–8
efficient frontiers 54–5, 646–7
efficient supply chains 391
EFQM Excellence Model 623–4, 661
electronic data interchange (EDI) 213,
367, 397
electronic manufacturing services
(EMS) 61
electronic marketplaces 381–2
electronic point of sale (EPOS) 208,
397, 661
electronic product codes (ePC) 216
elemental data, synthesis from 254, 668
elevators 592
elimination of waste see waste
emergency services 43, 281
emergent strategies 67, 661
Emirates Airline 33–4
employee champions 236
employees see staff
empowerment 247–8, 548, 661
EMQ (economic manufacturing
quantity) see economic batch
quantity
EMS (electronic manufacturing
services ) 61
enablers 618–19
end-of-life of products 90, 643–4
end-to-end business processes 18–19,
661
end-to-end improvement processes
545–6
end-to-end system mapping 436–7
energy 90, 150, 643, 645
enlargement, jobs 246, 663
enrichment, jobs 246–7, 663
enterprise project management (EPM)
486–7, 661
enterprise resource planning (ERP)
268, 357, 406–7, 557, 661
benefits 411
changing methods of doing business
413
critical success factors 415–16
development of 408–15
implementation 415–17
investment in, reasons 413
nature of 408
problems 417
selection 416
supply chains 415
web-integrated 409, 414, 669
envelope of capability 210
environmental dimension of corporate
social responsibility 634–5,
638–41
environmental disruption 576
environmental management systems
640–1
environmental protection 661
environmental reporting 640
environmentally sensitive design 90–1
EOQ see economic order quantity
ePC (electronic product code) 216
EPM (enterprise project management)
486–7, 661
EPOS (electronic point of sale) 208,
397, 661
EQA (European Quality Awards) 623,
661
equality 434
equipment
costs 48
efficiency 436
maintenance 541
overall effectiveness (OEE) 307–9,
664
Erdington Group 548–9
ergonomics 244–5, 251–2, 661
ERP see enterprise resource planning
errors 509, 511–12, 575, 597–9
type I and type II 506–7, 524–5,
533–5
ES (expert systems) 215, 216, 661
estimates of failures see failures
ethernet 212, 661
ethics 641, 643, 644, 645, 646, 647–8
European Quality Award (EQA) 623,
661
evaluation
design 117, 120–1, 122, 125–8
process technology 221–6
events (critical path method) 475–81,
661
evidence 555
evidence-based problem-solving 545–6
excess zones 614–15
EXL Laboratories 615–16
expectations 390, 498–501, 508–9, 594
expenditure, planned and actual 474
experience, loss of 553
expert systems (ES) 215, 216, 661
exponential smoothing 172, 173–4
exposure 20–2
Express Foods 315
extent of vertical integration 144
external benchmarking 611
external failure costs 511, 512–13, 661
external neutrality 63
external performance-based targets 610
external stakeholders 37
external support 65
extranets 213, 661
Exult 143
facilitating products 13, 661
facilitating services 13, 661
facilities 13
costs 48
failures 576
layouts of
environmental issues 639
expert systems applications 216
social issues 642
location 216
‘factory flow’ surgery 181
fail-safeing 430, 587, 661
failure mode and effect analysis
(FMEA) 541, 583–5, 661
failures
analysis 661
causes
assessments of 573–85
potential, identification 574–8
costs 511, 512–13