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sixth edition OperatiOns ManageMent
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Further reading in Operations Manag
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Pearson Education Limited Edinburgh
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Contents Guide to ‘operations in
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Contents ix Chapter 12 Inventory pl
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Guide to ‘operations in practice
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Guide to ‘operations in practice
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Making the most of this book and My
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Making the most of this book and My
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Preface xix Illustrations-based Ope
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To the Student . . . Making the mos
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About the authors Nigel Slack is th
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Publisher’s acknowledgements We a
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Part One INTRODUCTION This part of
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Chapter 1 Operations management 3 O
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Chapter 1 Operations management 5 S
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Chapter 1 Operations management 7 S
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Chapter 1 Operations management 9 m
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Chapter 1 Operations management 11
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Chapter 1 Operations management 13
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Chapter 1 Operations management 15
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Chapter 1 Operations management 17
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Chapter 1 Operations management 19
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Chapter 1 Operations management 21
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Chapter 1 Operations management 23
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Chapter 1 Operations management 25
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Chapter 1 Operations management 27
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Chapter 1 Operations management 29
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Chapter 1 Operations management 31
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Chapter 2 Operations performance 33
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Chapter 2 Operations performance 35
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Chapter 2 Operations performance 37
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Chapter 2 Operations performance 59
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Chapter 3 Operations strategy 61 Op
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Chapter 3 Operations strategy 63 Im
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Chapter 3 Operations strategy 65 Fi
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Chapter 3 Operations strategy 67 Em
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Chapter 3 Operations strategy 69 Fi
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Chapter 3 Operations strategy 71 Wo
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Chapter 3 Operations strategy 75 Ta
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Chapter 3 Operations strategy 77 po
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Chapter 3 Operations strategy 79 Su
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Chapter 3 Operations strategy 81 me
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Key operations questions Chapter 4
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Chapter 4 Process design Key questi
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88 Part Two Design Figure 4.2 The d
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90 Part Two Design Environmentally
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92 Part Two Design Figure 4.3 Diffe
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94 Part Two Design Professional ser
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96 Part Two Design Figure 4.4 Devia
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98 Part Two Design Figure 4.6 Proce
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100 Part Two Design Figure 4.8 Flow
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102 Part Two Design Given that an i
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104 Part Two Design From Little’s
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106 Part Two Design The relationshi
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108 Part Two Design Summary answers
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110 Part Two Design the grant appli
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Chapter 5 The design of products an
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114 Part Two Design hopeless lack o
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116 Part Two Design Core products a
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118 Part Two Design Figure 5.3 The
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120 Part Two Design Short case Squa
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122 Part Two Design Critical commen
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124 Part Two Design Reducing design
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126 Part Two Design Figure 5.7 A QF
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128 Part Two Design Purpose Basic f
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130 Part Two Design Interactive des
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132 Part Two Design Early conflict
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134 Part Two Design Summary answers
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136 Part Two Design similar. It was
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Chapter 6 Supply network design Key
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140 Part Two Design The supply netw
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142 Part Two Design a particularly
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144 Part Two Design and expanding o
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146 Part Two Design Figure 6.4 Offs
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148 Part Two Design Controversially
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150 Part Two Design Energy costs. O
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152 Part Two Design product and fas
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154 Part Two Design Figure 6.7 Cent
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156 Part Two Design The blue dotted
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158 Part Two Design Table 6.4 The a
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160 Part Two Design Figure 6.11 Rep
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162 Part Two Design Case study Disn
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164 Part Two Design plastic, and ap
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166 Part Two Design of a failing Di
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Supplement to Chapter 6 Forecasting
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170 Part Two Design Figure S6.2 Som
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172 Part Two Design Figure S6.3 Tim
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174 Part Two Design Table S6.3 Expo
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176 Part Two Design a comparative s
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178 Part Two Design Operations in p
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180 Part Two Design The basic layou
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182 Part Two Design In functional l
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184 Part Two Design Figure 7.5 The
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186 Part Two Design shown with thre
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188 Part Two Design Table 7.2 The a
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190 Part Two Design Combinatorial c
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192 Part Two Design The general fun
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194 Part Two Design Heuristic proce
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196 Part Two Design Figure 7.16 (a)
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198 Part Two Design the total work
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200 Part Two Design Working from th
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202 Part Two Design ● ● ● Hig
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204 Part Two Design Table 7.4 Stand
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Chapter 8 Process technology Key qu
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208 Part Two Design What is process
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210 Part Two Design be used where c
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212 Part Two Design Here we will ex
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214 Part Two Design E-business E-co
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216 Part Two Design Table 8.2 Examp
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218 Part Two Design Customer-proces
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220 Part Two Design ‘drive’ it.
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222 Part Two Design Figure 8.6 Diff
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224 Part Two Design Short case SVT
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226 Part Two Design Table 8.5 Prese
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228 Part Two Design Anticipating im
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230 Part Two Design Case study Roch
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232 Part Two Design Problems and ap
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234 Part Two Design Operations in p
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236 Part Two Design Human resource
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238 Part Two Design Table 9.2 Cause
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240 Part Two Design ● Group resou
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242 Part Two Design Job design Job
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244 Part Two Design ● ● ● ●
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246 Part Two Design Figure 9.7 A ty
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248 Part Two Design asked to contri
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250 Part Two Design ● ● ● Eff
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252 Part Two Design Table 9.3 Examp
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254 Part Two Design Qualified worke
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256 Part Two Design Case study Serv
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258 Part Two Design 3 4 5 Step 1 -
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260 Part Two Design them. This mean
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262 Part Two Design Work measuremen
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264 Part Two Design Figure S9.1 Tim
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Key operations questions Chapter 10
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Chapter 10 The nature of planning a
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270 Part Three Planning and control
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272 Part Three Planning and control
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274 Part Three Planning and control
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276 Part Three Make-to-stock Planni
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278 Part Three Planning and control
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280 Part Three Planning and control
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282 Part Three Last-in first-out se
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Chapter 12 Inventory planning and c
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Part Four IMPROVEMENT Even the best
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Chapter 18 Operations improvement 5
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in both scientific management and m
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Chapter 19 Risk management Key ques
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Chapter 19 Risk management 573 What
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Chapter 19 Risk management 575 Figu
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● ● ● Chapter 19 Risk managem
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Risk mitigation actions Chapter 19
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■ ■ Chapter 19 Risk management
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Chapter 19 Risk management 599 1.24
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Chapter 20 Organizing for improveme
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● Chapter 20 Organizing for impro
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● ● ● ● understand and beli
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The Deming Prize Chapter 20 Organiz
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Chapter 20 Organizing for improveme
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Chapter 20 Organizing for improveme
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Chapter 20 Organizing for improveme
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Part Five CORPORATE SOCIAL RESPONSI
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Chapter 21 Operations and corporate
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● ● ● ● ● Chapter 21 Oper
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Chapter 21 Operations and corporate
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Notes on chapters 653 3 Sources inc
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Notes on chapters 655 ground data:
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Notes on chapters 657 national Jour
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Glossary 659 Breakthrough improveme
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Glossary 661 Division of labour: an
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Glossary 663 Internal customers: pr
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Glossary 665 Partnership: a type of
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Glossary 667 Reliability: when appl
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Glossary 669 Transformation process
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‘blue sky’ research projects 45
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cumulative representation 317-22 cu
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failures (continued) estimates of o
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inventories (continued) de-coupling
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mitigation of ethical practice brea
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precedence diagrams 197-9, 481 prec
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esources 7-8 business continuity 59
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supply chains (continued) meaning 3