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672<br />

Index<br />

complementers 142–3<br />

complexity 124–5, 221, 285, 459–61<br />

components 123<br />

inventories 345<br />

reliability 581<br />

structure see products: structure<br />

comprehensiveness 76<br />

compressed working 250–1<br />

computer-aided design (CAD) 117,<br />

129, 211, 659<br />

computer-aided functional layout<br />

design 194<br />

computer-assisted project management<br />

486–7<br />

computer-integrated manufacturing<br />

(CIM) 211, 659<br />

computer numerically controlled<br />

(CNC) machines 209, 210, 659<br />

Computerized Relative Allocation of<br />

Facilities Technique (CRAFT)<br />

194, 660<br />

computers<br />

industry 139, 145, 151<br />

security 577–8<br />

see also information technology<br />

Concept Design Services 27–9<br />

concept generation 117, 118–20, 659<br />

concept screening 117, 120–3<br />

concept–specification gap 501<br />

concurrent engineering 131, 667<br />

condition-based maintenance (CBM)<br />

589, 659<br />

configuring supply networks 142–6<br />

conflict resolution 132<br />

conformance to specification 498,<br />

502–8<br />

connectivity of technology 222, 223,<br />

577–8<br />

consignment stock 347<br />

constituent behaviours 618<br />

constituent component parts 123<br />

constraints<br />

capacity 299, 449–51<br />

resources 73, 470, 483–4<br />

schedules, identifying 470–1<br />

sequencing 280<br />

theory of TOC 290, 668<br />

time 471<br />

construction companies 448<br />

consultants 94, 416<br />

consumer to business (C2B) 386<br />

contact 390, 502, 504<br />

containment of failures 593<br />

content of strategies 62, 659<br />

continuous flow manufacture see<br />

just-in-time<br />

continuous improvement (CI) 433,<br />

435, 543–4, 618, 659<br />

continuous processes 93–4, 96, 180,<br />

574, 659<br />

continuous reviews, inventories 360–2,<br />

660<br />

control<br />

capacity see capacity: planning and<br />

control<br />

charts 520–1, 524, 527–32, 660<br />

difficulties 291–2<br />

inventories see inventories: planning<br />

and control<br />

limits 524, 527–32, 660<br />

meaning of 270, 660<br />

mechanisms, projects 461<br />

operations 289–90<br />

planning and, difference between<br />

270–1<br />

process 526, 532–3, 555<br />

projects see projects: planning and<br />

control<br />

quality (QC) 505–7, 508<br />

supply chains see supply chains:<br />

management<br />

visual 430<br />

see also planning and control<br />

controlled flows of materials and<br />

customers 201<br />

co-opetition 142–3<br />

coordination<br />

activities 390<br />

inventories 432<br />

Corbett, M. 415–16<br />

core competences 73<br />

core functions 4–6, 660<br />

core product/services 116<br />

corporate perspective, risk<br />

management 574<br />

corporate social responsibility (CSR)<br />

24, 37, 631–2<br />

definitions 633–4<br />

economic dimension 634, 636–7,<br />

643–4<br />

environmental dimension 634–5,<br />

638–41<br />

global sourcing 383–4<br />

influences on operations<br />

management 637–45<br />

necessary cost of doing business 645<br />

operations managers’ analyses of<br />

issues 646–8<br />

as risk management 646–8<br />

social dimension 634, 636, 641–3<br />

stakeholder dimension 634, 637, 644<br />

sustainability dimension see<br />

environmental dimension above<br />

trade-offs and 646–7<br />

voluntary dimension 634, 637,<br />

644–5<br />

corporate strategies 65–6, 660<br />

correspondence 77<br />

cost-to-function analysis 660<br />

costs<br />

appraisal 511, 512–13, 658<br />

capacity change 321–2<br />

corporate social responsibility 645<br />

dependability and 45, 52<br />

efficiency 55<br />

empowerment 248<br />

ERP projects, planning and<br />

management 416<br />

failure 511<br />

flexibility and 20, 47, 52, 53, 96<br />

global sourcing and 383<br />

in-house supply 144<br />

input 643<br />

of inventories see inventories<br />

labour 50, 147, 149, 223<br />

layouts and 190–1<br />

materials 48, 378<br />

objectives 40, 48–54, 69, 89, 101,<br />

282, 300<br />

output 643–4<br />

outsourced supply 144<br />

performance measures 607–8<br />

prevention 511, 512–13, 665<br />

process technology 223<br />

processing 643<br />

project objectives 446–7<br />

purchasing 378<br />

quality 40, 52, 511–13, 666<br />

reduction 39, 51–3, 128, 381<br />

sandcone theory 617<br />

spatially variable 148, 667<br />

speed and 52<br />

supply chains 377, 381, 399<br />

technology 48<br />

transformation 643<br />

transport 645<br />

unit 19, 22, 155–6, 189, 190, 300<br />

variable 148, 189<br />

coupling of technology 222, 223<br />

CPA (critical path analysis) 475<br />

CPM (critical path method) 475–81, 660<br />

CRAFT (Computerized Relative<br />

Allocation of Facilities<br />

Technique 194, 660<br />

crashing 485, 660<br />

create-to-order planning and control<br />

see make-to-order planning and<br />

control<br />

creativity 39, 122, 434<br />

crisis management, ERP 416<br />

critical path analysis (CPA) 475<br />

critical path method (CPM) 475–81,<br />

660<br />

critical paths 470, 475–81, 660<br />

critical success factors (CSF) 415–16<br />

criticality 77<br />

CRM (customer relationship<br />

management) 390–1, 415<br />

Croft Port 348<br />

cross-border taxes 383<br />

CRP (capacity requirements plans) 428<br />

CSF (critical success factors) 415–16<br />

CSR see corporate social responsibility<br />

cultures<br />

of improvement 617–20<br />

organizations as 239

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