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Chapter 13 Supply chain planning and control 405 4 5 If you were the owner of a small local retail shop, what criteria would you use to select suppliers for the goods which you wish to stock in your shop? Visit three shops which are local to you and ask the owners how they select their suppliers. In what way were their answers different from what you thought they might be? Visit a C2C auction site (for example eBay) and analyse the function of the site in terms of the way it facilitates transactions. What does such a site have to get right to be successful? Selected further reading Andersen, M. and Skjoett-Larsen, T. (2009) Corporate social responsibility in global supply chains, Supply Chain Management: An International Journal, vol. 14, issue 2, 75–86. A good review of the topic. Christopher, M. (2004) Logistics and Supply Chain Management: Creating Value-adding Networks, Financial Times Prentice Hall, Harlow. Updated version of a classic that gives a comprehensive treatment on supply chain management from a distribution perspective by one of the gurus of supply chain management. Fisher, M.L. (1997) What is the right supply chain for your product?, Harvard Business Review, vol. 75, no. 2. A particularly influential article that explores the issue of how supply chains are not all the same. Green, K.W. Jr, Whitten, D. and Inman, R.A. (2008) The impact of logistics performance on organizational performance in a supply chain context, Supply Chain Management: An International Journal, vol. 13, issue 4, 317–27. What it says in the title. Harrison, A. and van Hoek, R. (2002) Logistics Management and Strategy, Financial Times Prentice Hall, Harlow. A short but readable book that explains many of the modern ideas in supply chain management including lean supply chains and agile supply chains. Useful web sites www.cio.com/research/scm/edit/012202_scm Site of CIO’s Supply Chain Management Research Center. Topics include procurement and fulfilment, with case studies. www.stanford.edu/group/scforum/ Stanford University’s supply chain forum. Interesting debate. www.rfidc.com/ Site of the RFID Centre that contains RFID demonstrations and articles to download. www.spychips.com/ Vehemently anti-RFID site. If you want to understand the nature of some activists’ concern over RFID, this site provides the arguments. www.cips.org/ The Chartered Institute of Purchasing and Supply (CIPS) is an international organization, serving the purchasing and supply profession and dedicated to promoting best practice. Some good links. www.opsman.org Lots of useful stuff. Now that you have finished reading this chapter, why not visit MyOMLab at www.myomlab.com where you’ll find more learning resources to help you make the most of your studies and get a better grade?
Chapter 14 Enterprise resource planning (ERP) Key questions ➤ What is ERP? ➤ How did ERP develop? ➤ How should ERP systems be implemented? Introduction One of the most important issues in planning and controlling operations is managing the sometimes vast amounts of information generated by the activity. It is not just the operations function that is the author and recipient of this information – almost every other function of a business will be involved. So, it is important that all relevant information that is spread throughout the organization is brought together. Then it can inform planning and control decisions such as when activities should take place, where they should happen, who should be doing them, how much capacity will be needed, and so on. This is what enterprise resource planning (ERP) does. It grew out of a set of calculations known as material requirements planning (MRP), which is described in the supplement to this chapter. Figure 14.1 This chapter covers enterprise resource planning (ERP) Check and improve your understanding of this chapter using self assessment questions and a personalised study plan, audio and video downloads, and an eBook – all at www.myomlab.com.
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sixth edition OperatiOns ManageMent
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Further reading in Operations Manag
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Pearson Education Limited Edinburgh
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Contents Guide to ‘operations in
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Guide to ‘operations in practice
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Guide to ‘operations in practice
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Making the most of this book and My
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Making the most of this book and My
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Preface xix Illustrations-based Ope
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To the Student . . . Making the mos
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About the authors Nigel Slack is th
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Part Four IMPROVEMENT Even the best
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supply chains (continued) meaning 3
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