3e2a1b56-dafb-454d-87ad-86adea3e7b86

678
Index
length of flows 179
lens manufacture 488–92
less important competitive factors
69–71, 613, 663
LET (latest event times) 477–9
level capacity plans 309, 316, 318–21,
663
level master production schedule 423
levelled resources 472
levelled scheduling 430, 444–6, 663
Levi Strauss 383, 384
libraries 182–3
life cycles
analysis 91, 663
products/services 72, 91, 666
LIFO (last in first out) 282
lifts 591
lighting 251–2
Andon 658
likelihood of failures 578–83
line balancing 197, 663
line layouts 183, 663
line of fit, deviation from 605
line-stop authority 430
listening to customers 118
Little’s Law 101–3, 335, 663
Lloyd’s of London 556
Lloyds TSB 250–1
LLP (lead logistics providers) 385
loading 277–9, 663
lobby groups’ performance objectives
38
local area networks (LAN) 212, 409,
663
location 663
of capacity 146–54
of customers 12
decisions 147–52
design decisions 142
facilities 216
files 425
flexibility 249
image of 151–2
materials 12
techniques 152–4
Lockheed Martin 129
logistics 356, 377–8, 384, 385, 663
London Eye 309
Long Ridge Gliding Club 80–1
long-term capacity management 142,
155–60, 299, 663
long-term capacity planning and
control 169
long-term expectations 390
long-term flexibility 179
long-term issues, supply networks and
141
long-term planning and control 270–1
long thin layout 200–2, 663
longest operation time (LOT)
sequencing 282
loss reduction 593
lot tolerance percentage defective
(LTPD) 534–5
low unit costs 19
low-visibility operations 20–2
lower control limits (LCL) 525, 527–32
Lower Hurst Farm 41–2
LSG Sky Chefs 388
LTPD (lot tolerance percentage
defective) 534–5
M-business 215
M-form organizations 240, 241
M/M/m queues 336–7, 339
machines 239
macro level operations 16
Magic Moments 500–1
maintenance 216, 588–92, 663
see also total productive maintenance
make-to-order planning and control
275, 663
make-to-stock planning and control
276, 663
Makridakis, S. 175
Malaysia Airlines 129
Malcolm Baldrige National Quality
Award 623
MAN (metropolitan-area networks)
212
management
coordination 179
performance 610–11
projects see projects
of risks see risks
of stakeholders 463–6
see also top management
management information systems
(MIS) 664
manufacturing
computer integrated (CIM) 211, 659
flexible systems (FMS) 210, 662
process types 91–4, 96, 180
resource planning (MRP II) 409, 664
mapping
process see processes: mapping
value stream 436–7
market influence on performance
objectives 68–9
market objectives 607
market requirements 7–8, 65, 68–75,
223, 604–5, 606, 664
market supply relationships, traditional
388–9
marketing
e-business applications 214
functions 4–6, 17–18
markets, grouping resources as 240
Marks and Spencer 37, 146
martial arts analogy of Six Sigma 555–6
mass customization 47, 664
mass processes 93, 96, 180, 664
mass production 91, 93
mass services 95, 96, 180, 664
master production schedules (MPS)
408, 422–4, 664
material inputs 12
materials
bills of see bills of materials
controlled flow 201
costs 48, 378
flow design 396
handling 201
inventories of 432
management 377, 378
processing technology 208, 209–11
queues of 432
materials requirements planning
(MRP) 285, 289, 408–9, 664
bills of materials see bills of materials
capacity checks 428
closed loop 428
environmental issues 639
inventory records 425
just-in-time and 451
lean synchronization and 451–2
master production schedules 408,
422–4
netting process 425–7, 664
social issues 642
matrix organizations 133, 240, 241
Matsushita 151
Matsushito, Konosuke 511
maturity stage, products/services 72
McDonald’s 19, 87, 247
mean time between failures (MTBF)
581–2, 664
mean time to repair (MTTR) 582
measurement
capacity 304–9
inventories 365–6
performance see performance
quality characteristics 503–4
medium-term capacity management
169
medium-term capacity planning and
control 299–300
medium-term planning and control
270–1
Mercedes-Benz 43
merchandising 664
merge events 480
method study 243, 259–61, 551, 664
metropolitan-area networks (MAN)
212
micro-detailed process map 664
micro level operations 16, 89
milestones 467, 664
milk industry 292, 328–30
milking machines 218
Millau Bridge 458
minimization of waste 639–40
MIS (management information
system) 664
miscommunication in supply chains
393–4