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The Parthenon Principle<br />

113<br />

Incremental Changes<br />

Consider the human body. It has several systems—pillars, if<br />

you will—each of which supports the body. Improve one and<br />

the overall health of the person improves. Improve them all<br />

by just a small amount and the individual will experience a<br />

significant increase in health, energy, and vitality. This is why<br />

a proper fitness program addresses all systems: pulmonary<br />

(lungs), cardiac (heart), skeletal (bones), muscular, digestive,<br />

and so on. As each system is strengthened, the vital indicators<br />

of the body’s health, such as pulse, blood pressure, respiratory<br />

rate, and so on, improve dramatically, indicating a<br />

major improvement in overall health.<br />

Similarly, your business or organization consists of several<br />

foundational systems, all of which are interrelated. In<br />

our coaching program, we consider seven core systems or<br />

pillars: sales, services, pricing, promotion, referrals, productivity,<br />

and profitability (i.e., cost controls). As with the<br />

human body, an improvement in any one of these systems<br />

will lead to an improvement in the overall health of the organization<br />

or your business. Moreover, such improvements are<br />

cumulative. In other words, overall performance will increase<br />

exponentially with a change in each area. As a result,<br />

improvements of just 10 percent in each of the seven areas of<br />

activity will virtually double the productivity and the profitability<br />

of the overall enterprise.<br />

Performance Cumulative<br />

Area of Activity Improvement Effect<br />

Sales 10% 1.10 x<br />

Services 10% 1.21 x<br />

Pricing 10% 1.33 x

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