success - Turbo Coach, achieve breakthroughs - Brian Tracy

206
Index
Drucker, Peter
on commitment and performance,
169
on success and decision-making, 91
Edison, Thomas, on habits of successful
people, 72
effective delegation, 81, 83–90
application exercise for, 89–90
and benchmarks, 86
choosing tasks for, 84
and clear deadlines for task completion,
85–86
clear definition of tasks for, 85
and consequences of completing/not
completing tasks, 87
and documentation of assignments,
87–88
and focus on high-value activities, 84
and leveraging of time, 83
by outsourcing, 89
progress monitoring for, 88–89
and resources for work delegated, 86
and Ricardo’s Law of Comparative
Advantage, 103–104
selecting persons for, 84–85
80–20 Rule, 68
for comparative advantage, 103
in value of customers, 31
see also Pareto’s Law
elimination of tasks, 60
Emerson, Ralph Waldo, on helping others,
129
employees
for customer support, 158–159
and 80–20 Rule, 68
focus on core systems by, 113–114
for sales, 158
zero-based thinking about, 76
energy
in Learning Phase of Sigmoid Curve,
48
leveraging of other people’s, 94
in personal equity, 7
return on, 7
and success in life, 43
and time off from work, 59
and working in area of excellence, 36
England, 102
enthusiasms, 49
entrepreneurs
outsourcing used by, 89
personal brands for, 178
Epictetus, on difficulties, 44
equity
definition of, 6, 7
personal, 7
return on, 6
Ertz, Susan, on productivity, 55
exceeding customer expectations,
133–134
excellence, see area(s) of excellence
expectations
exceeding, 133–137
meeting, 132–133
unmet, 179
external critical constraints, 43
external customers, 29–30
failure(s)
in Learning Phase of Sigmoid Curve,
48
leveraging of other people’s, 96
flexibility, 49
‘‘flow’’ state, 62
Foch, Ferdinand, on will to conquer,
109
focus
for achieving goals, 25, 58
on changing conditions, 49–50
on core systems, 113–114
in decision making, 15–16
on high-value activities, 84
follow-up
to referrals, 149–151
to sales, 144
Franklin, Benjamin, on wisdom, 96
funding, sources of, 94
gifts
skills and abilities as, 35
to sources of referrals, 150–151
see also area(s) of excellence
goal(s)
alignment of values and, 58
of corporate strategic planning, 6