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success - Turbo Coach, achieve breakthroughs - Brian Tracy

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194<br />

<strong>Turbo</strong><strong>Coach</strong><br />

What will you do with employees who are not carrying<br />

their weight? Establish benchmarks they must meet, and provide<br />

the necessary training and support to help them do so.<br />

If they fail, set them free.<br />

Get rid of your unprofitable customers, regardless of the<br />

amount of revenues they generate. Give serious thought to<br />

pruning the 10 percent who yield the lowest profits, directing<br />

the resources they have been absorbing toward attracting<br />

higher-profit customers.<br />

Take a close look at your money-losing and low-profit<br />

products. Quickly explore ways to make them profitable or<br />

to increase their margins. Can you raise prices? Can you reduce<br />

costs? Can you change your offering to attract more<br />

buyers, thereby spreading costs across a larger number of<br />

products? Do not make the all-too-common mistake of falling<br />

in love with any product. Even if it is a best-seller, if you<br />

cannot bring it up to an acceptable profit level, eliminate it.<br />

Even though they may be diligent in tracking the profitability<br />

of their products, many businesses do not differentiate<br />

between markets. Do not fall into this trap. If a market or<br />

submarket does not yield an acceptable level of profits, explore<br />

how you might raise the profitability in this area. Can<br />

you raise prices? Can you pass shipping costs on to the<br />

buyer? Is there a way to cut costs in the lagging market? If<br />

you fail to raise the profitability of a particular market to<br />

reach your targets, abandon it.<br />

As you continue to grow your business by driving sales,<br />

remember that the critical measure of <strong>success</strong> in any business<br />

is profits. Develop the habit of regularly examining the<br />

profitability of your people, your customers, your sales and<br />

marketing initiatives, your products, and your markets. If<br />

underperformers cannot be brought up to your standards,

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