RMX 2000 Administrator's Guide - Polycom Support

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Table of Contents vi Conference Level Monitoring ............................................................... 9-3 Monitoring Operator Conferences and Participants Requiring Assistance .................................................................... 9-11 Requesting Help ................................................................... 9-11 Participant Alerts List .......................................................... 9-13 Participant Level Monitoring ............................................................. 9-14 IP Participant Properties ...................................................... 9-15 Monitoring ISDN/PSTN Participants ............................... 9-25 Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Configuring the RMX to enable Recording .............................. 10-1 Defining the Recording Link .............................................. 10-1 Enabling the Recording Features in a Conference IVR Service .................................................................................... 10-3 Enabling the Recording in the Conference Profile .......... 10-4 Managing the Recording Process ............................................... 10-6 Using the RMX Web Client to Manage the Recording Process .................................................................................... 10-6 Using DTMF Codes to Manage the Recording Process .. 10-8 Conference Recording with Codian IP VCR .................................... 10-9 Users, Connections and Notes . . . . . . . . . . . . . . . . . . 11-1 Listing Users .................................................................................. 11-2 Adding a New User ..................................................................... 11-3 Deleting a User ............................................................................. 11-4 Changing a User’s Password ...................................................... 11-5 Connections ........................................................................................... 11-6 Viewing the Connections List ..................................................... 11-6 Notes ...................................................................................................... 11-7 Using Notes ................................................................................... 11-7 Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1 IP Network Services ............................................................................. 12-2 Management Network (Primary) ............................................... 12-2 Default IP Service (Conferencing Service) ................................ 12-2 Modifying the Management Network ...................................... 12-3 Modifying the Default IP Network Service .............................. 12-9 IP Network Monitoring ............................................................. 12-23 ISDN/PSTN Network Services ........................................................ 12-27 Adding/Modifying ISDN/PSTN Network Services ............ 12-28
Polycom RMX 2000/4000 Administrator’s Guide Obtaining ISDN/PSTN required information ............... 12-28 Modifying an ISDN/PSTN Network Service ......................... 12-36 IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1 IVR Services List ................................................................................... 13-2 IVR Services Toolbar .................................................................... 13-3 Adding Languages ............................................................................... 13-4 Defining a New Conference IVR Service .......................................... 13-9 Defining a New Conference IVR Service .................................. 13-9 Entry Queues IVR Service ................................................................. 13-27 Defining a New Entry Queue IVR Service .............................. 13-27 Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service ................................................... 13-32 Modifying the Conference or Entry Queue IVR Service Properties ..................................................................................... 13-33 Replacing the Music File ................................................................... 13-34 Adding a Music File ........................................................... 13-34 Creating Audio Prompts and Video Slides .................................... 13-36 Recording an Audio Message ................................................... 13-36 Creating a Welcome Video Slide .............................................. 13-40 Default IVR Prompts and Messages ................................................ 13-41 Volume Control of IVR Messages, Music and Roll Call ............... 13-45 The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . 14-1 The CDR File ......................................................................................... 14-2 CDR File Formats ......................................................................... 14-2 CDR File Contents ........................................................................ 14-3 Viewing, Retrieving and Archiving Conference Information ....... 14-5 Viewing the Conference Records ............................................... 14-5 Refreshing the CDR List .............................................................. 14-6 Retrieving and Archiving Conference CDR Records .............. 14-7 Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1 Call Flows ...................................................................................... 15-1 Direct Dialing ........................................................................ 15-1 Gateway IVR ......................................................................... 15-5 Interoperability with CMA ................................................. 15-8 Connection Indications ................................................................ 15-9 Gateway Functionality ............................................................... 15-10 Configuring the Gateway Components on the RMX ............ 15-12 vii
Page 1 and 2: Polycom RMX 2000/4000 Administrator
Page 3 and 4: United States Federal Communication
Page 5 and 6: Table of Contents Polycom RMX 2000/
Page 9: Polycom RMX 2000/4000 Administrator
Page 17 and 18: Conference Profiles 1 Profiles stor
Page 19 and 20: Conferencing Modes Standard Confere
Page 21 and 22: Supplemental Conferencing Features
Page 23 and 24: Profile Toolbar Polycom RMX 2000 Ad
Page 25 and 26: Polycom RMX 2000 Administrator’s
Page 27 and 28: The New Profile - Advanced dialog b
Page 29 and 30: 6 Click the Video Quality tab. The
Page 31 and 32: Content Video Definition Polycom RM
Page 33 and 34: Table 1-7 Profile Properties - Vide
Page 35 and 36: Table 1-8 Auto Layout - Default Lay
Page 37 and 38: 12 Select one of the Skin options.
Page 39 and 40: 17 Define the following parameters:
Page 41 and 42: Additional Conferencing Information
Page 43 and 44: Video Resolutions in CP Polycom RMX
Page 49 and 50: Enabling HD Video Switching Polycom
Page 53 and 54: Content Protocol Polycom RMX 2000/4
Page 55 and 56: 5 Click the Video Quality tab. Poly
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Polycom RMX 2000/4000 Administrator
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Lecture Mode Enabling Lecture Mode
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• Designate a new lecturer. Polyc
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Enabling Closed Captions — Encryp
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Conference Access Polycom RMX 2000/
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Enabling Encryption in the Profile
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Monitoring the Encryption Status Po
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Lost Packet Recovery Guidelines Pol
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Conference Level Polycom RMX 2000/4
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Table 2-11 TPX / RPX - Additional V
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Enabling Telepresence Conference Le
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Enabling Cascading Polycom RMX 2000
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Creating the Dial-out Cascaded Link
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Monitoring Cascaded Conferences Pol
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Cascade Links Conference B Slave Co
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MGC to RMX 2000 Cascading Polycom R
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Method B (Using a gatekeeper): Poly
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Viewing Participant Properties Poly
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Meeting Rooms 3 A Meeting Room is a
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Meeting Rooms List Polycom RMX 2000
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Meeting Room Toolbar & Right-click
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Entry Queues, Ad Hoc Conferences an
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Table 4-1 Default Entry Queue Prope
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Modifying the EQ Properties Transit
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Ad Hoc Conferencing Polycom RMX 200
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SIP Factories Creating SIP Factorie
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Table 4-3: New Factory Properties (
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Address Book 5 The Address Book is
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Click the tab to re-open the Addres
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2 Define the following fields: Tabl
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Alias Name/Type (H.323 Only) Polyco
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Deleting Participants from the Addr
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Reservations Guidelines 6 The Reser
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Reservations Polycom RMX 2000/4000
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Reservations Views Toolbar Buttons
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List View List View does not have a
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A confirmation dialog box is displa
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Operator Assistance & Participant M
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The Operator Assistance dialog box
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8 Click the Video Settings tab. The
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Participant Alerts List Polycom RMX
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Moving Participants Polycom RMX 200
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Conference Templates 8 Conference T
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Using Conference Templates Polycom
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The Media Sources tab opens. Polyco
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Conference and Participant Monitori
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Conference Level Monitoring Viewing
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High Definition Video Switching Pol
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Viewing Permissions Tab Chairperson
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Participant Alerts List Polycom RMX
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Channels Used (cont.) Polycom RMX 2
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Viewing Permissions Tab Channel Sta
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Monitoring ISDN/PSTN Participants P
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Recording Conferences 10 The RMX en
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Table 10-4 Recording Participant Ri
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Users, Connections and Notes 11 RMX
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Adding a New User Administrators ca
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Changing a User’s Password Polyco
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Enabling a User Renaming a User Pol
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Connections Polycom RMX 2000/4000 A
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Managing the RMX Users Polycom RMX
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Notes Using Notes Polycom RMX 2000/
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Network Services 12 To enable the R
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Default IP Service (Conferencing Se
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Modifying the Default IP Network Se
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5 Click the Gatekeeper tab. 6 Modif
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Aliases: Polycom RMX 2000/4000 Admi
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10 View or modify the following fie
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11 Click the SIP Servers tab. 12 Mo
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Ethernet Settings (RMX 4000 Only) P
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IP Network Monitoring Polycom RMX 2
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3 Click the H.323 tab. The H.323 ta
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RMX 2000 Polycom RMX 2000/4000 Admi
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ISDN/PSTN Network Services Polycom
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The PRI Settings dialog box is disp
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6 Click Next. The Span Definition d
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10 Define the following parameters:
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3 Click the LAN Ports tab Polycom R
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IVR Services 13 Interactive Voice R
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IVR Services Toolbar Polycom RMX 20
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4 Click the Add Language button. Th
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Video Welcome Slide 24 Click the DT
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Entry Queues IVR Service Polycom RM
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3 Click the Convert Now button. Pol
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The Save As dialog box opens. Polyc
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Default IVR Prompts and Messages Po
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Table 13-12 Default IVR Messages (C
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The Call Detail Record (CDR) Utilit
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General conference section Event he
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Gateway Calls Call Flows 15 The RMX
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Connection Indications Polycom RMX
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4 Click OK. The new Gateway Profile
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RMX Administration and Utilities RM
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The installation proceeds. Polycom
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Polycom RMX 2000 Administrator’s
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2 Click the DNS tab. 3 Enter the Lo
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5 Install the certificate. Polycom
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Using an Internal Certificate Autho
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The File to Export dialog box is di
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System and Participant Alerts Polyc
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Table 16-1 Active Alarms Pane Colum
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System Configuration Modifying Syst
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LEGACY_EP_ CONTENT_DEFAULT_ LAYOUT
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5 Click OK to close the Update Flag
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IP_ ENVIRONMENT _LINK=NO ISDN_RESOU
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4 Click OK to close the New Flag di
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Auto Layout Configuration Polycom R
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RMX Time Altering the clock Polycom
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Resource Management Resource Capaci
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Displaying the Resource Report Poly
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ISDN/PSTN Polycom RMX 2000 Administ
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Port Usage Gauges Polycom RMX 2000
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System Information Polycom RMX 2000
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Table 16-14 System Information (Con
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Support for MIB-II Sections Polycom
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Traps Polycom RMX 2000 Administrato
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Defining the SNMP Parameters in the
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Multilingual Setting Polycom RMX 20
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Banner Display Polycom RMX 2000 Adm
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Using Software Management Polycom R
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Ping RMX Guidelines Using Ping Poly
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Notification Settings Polycom RMX 2
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Logger Diagnostic Files Polycom RMX
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Auditor File Viewer Polycom RMX 200
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Table 16-3 Auditor Event Columns (C
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Table 16-4 Alerts and Faults (Conti
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Table 16-5 Transactions (Continued)
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17 RMX Hardware Monitoring The stat
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HW Monitor Pane Toolbar Polycom RMX
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Table 17-4 MCU Properties - Event L
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Table 17-8 MCU Properties - General
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Performing Diagnostics To run Diagn
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Cards Monitor Polycom RMX 2000/4000
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Appendix A Disconnection Causes If
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Table A-1 Call Disconnection Causes
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Table A-2 ISDN Disconnection Causes
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Alarms and Faults Alarms Table B-1
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Table B-1 Alarms (Continued) Alarm
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Appendix C CDR Fields - Unformatted
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The Conference Summary Record Polyc
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Event Records Polycom RMX 2000/4000
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Table C-2 CDR Event Types (Continue
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Line Rate (cont.) 33 - 1024 kbps 34
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Table C-8 Event Fields for Event 2
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H.323 Participant Alias Name/SIP Pa
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H.243 Password Not supported. This
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Disconnection Cause Values Polycom
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Table C-37 Disconnection Cause Valu
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Appendix D Ad Hoc Conferencing and
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Appendix E Participant Properties A
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Appendix F Secure Communication Mod
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Creating/Modifying System Flags Pol
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Securing an External Database Polyc
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Appendix G Configuring Direct Conne
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Connecting to the Management Networ
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Appendix H Setting the RMX for Inte
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2 Expand the Enterprise Pools list.
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Defining a SIP Network Service in t
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9 Click the Send Certificate button
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Active Alarms and Troubleshooting A
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Troubleshooting Known Issues Polyco
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RMX 2000 Administrator's Guide - Polycom Support

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