RMX 2000 Administrator's Guide - Polycom Support

Polycom RMX 2000/4000 Administrator’s Guide
Table 4-2: Entry Queue Definitions Parameters (Continued)
Option Description
Entry Queue
IVR Service
The default Entry Queue IVR Service is selected. If
required, select an alternate Entry Queue IVR Service,
which includes the required voice prompts, to guide
participants during their connection to the Entry
Queue.
Ad Hoc Select this check box to enable the Ad Hoc option for
this Entry Queue.
Cascade Set this field to None for all Entry Queues other than
cascading.
If this Entry Queue is used to connect dial-in cascaded
links, select Master or Slave depending on the Master/
Slave relationship in the Cascading topology.
Set this field to Master if:
• The Entry Queue is defined on the MCU on level 1
and the dialing is done from level 2 to level 1.
• The Entry Queue is defined on the MCU on level 2
and the dialing is done from level 3 to level 2.
Set this field to Slave if the Entry Queue is defined on
the MCU on level 2 (Slave) and the dialing is done
from MCU level 1 to level 2.
Enable ISDN/
PSTN Access
ISDN/PSTN
Network Service
Select this check box to allocate dial-in numbers for
ISDN/PSTN connections.
To define the first dial-in number using the default
ISDN/PSTN Network Service, leave the default
selection. When the Entry Queue is saved on the
MCU, the dial-in number will be automatically assigned
to the Entry Queue. This number is taken from the dialin
numbers range in the default ISDN/PSTN Network
Service.
The default Network Service is automatically selected.
To select a different ISDN/PSTN Network Service in
the service list, select the name of the Network
Service.
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