RMX 2000 Administrator's Guide - Polycom Support

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Appendix B-Alarms and Faults Table B-1 Alarms (Continued) Alarm Code Alarm Description DEBUG mode enabled Possible explanations: • System is running in DEBUG mode. • System DEBUG mode initiated. DEBUG mode flags in use System is using DEBUG CFG flags. DMA not supported by IDE device Possible explanations: • DMA (direct memory access) not supported by IDE device: Incompatible flash card / hard disk being used. • Flash card / hard drive are not properly connected to the board / one of the IDE channels is disconnected. • DMA was manually disabled for testing. DNS configuration error DNS not configured in IP Network Service Encryption Server Error. Failed to generate the encryption key Error in external database certificate B-4 FIPS 140 test failed while generating the new encryption key. Error reading MCU time Failed to read MCU time configuration file ([status]). External NTP servers failure Failed to access DNS server Failed to access DNS server. Failed to configure the Media card IP address Possible reasons for the failure: • Failure type: [OK Or Not supported. • Does not exist Or IP failure. • Duplicate IP Or DHCP failure. • VLAN failure Or Invalid: [status_Number]. Failed to configure the Users list in Linux External NTP server failure: NTP server failure: [server0_ip], [server1_ip], [server2_ipStr].
Table B-1 Alarms (Continued) Alarm Code Alarm Description Polycom RMX 2000/4000 Administrator’s Guide Failed to connect to application server Possible reasons for the failure: • Failed to connect to application server: • Failed to establish connection to server, url = [url]. Failed to connect to recording device The MCU could not connect to any of the defined NTP server for synchronization due to the remote server error. Failed to connect to SIP registrar Cannot establish connection with SIP registrar. Failed to create Default Profile Possible reasons for the failure: • Failed to validate the Default Profile. • Failed to add the Default Profile. Failed to initialize the file system Possible reasons for the failure: • Failed to initialize the file system. • Failed to initialize the file system and create the CDR index. Failed to mount Card folder Failed to mount card folder. Failed to open Apache server configuration file Failed to open Users list file Failed to register with DNS server Failed to save Apache server configuration file Failure in initialization of SNMP agent. Failed to open Apache configuration file. Failed to save Apache configuration file. Fallback version is being used Fallback version is being used. Restore current version. Version being used: [running version]; Current version: [current version]. B-5
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Polycom RMX 2000/4000 Administrator
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United States Federal Communication
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Table of Contents Polycom RMX 2000/
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Conference Profiles 1 Profiles stor
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Conferencing Modes Standard Confere
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Supplemental Conferencing Features
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Profile Toolbar Polycom RMX 2000 Ad
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Polycom RMX 2000 Administrator’s
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The New Profile - Advanced dialog b
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6 Click the Video Quality tab. The
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Content Video Definition Polycom RM
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Table 1-7 Profile Properties - Vide
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Table 1-8 Auto Layout - Default Lay
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12 Select one of the Skin options.
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17 Define the following parameters:
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Additional Conferencing Information
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Video Resolutions in CP Polycom RMX
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Enabling HD Video Switching Polycom
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Content Protocol Polycom RMX 2000/4
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5 Click the Video Quality tab. Poly
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Lecture Mode Enabling Lecture Mode
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• Designate a new lecturer. Polyc
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Enabling Closed Captions — Encryp
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Conference Access Polycom RMX 2000/
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Enabling Encryption in the Profile
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Monitoring the Encryption Status Po
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Lost Packet Recovery Guidelines Pol
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Conference Level Polycom RMX 2000/4
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Table 2-11 TPX / RPX - Additional V
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Enabling Telepresence Conference Le
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Enabling Cascading Polycom RMX 2000
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Creating the Dial-out Cascaded Link
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Monitoring Cascaded Conferences Pol
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Cascade Links Conference B Slave Co
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MGC to RMX 2000 Cascading Polycom R
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Method B (Using a gatekeeper): Poly
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Viewing Participant Properties Poly
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Meeting Rooms 3 A Meeting Room is a
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Meeting Rooms List Polycom RMX 2000
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Meeting Room Toolbar & Right-click
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Entry Queues, Ad Hoc Conferences an
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Table 4-1 Default Entry Queue Prope
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Modifying the EQ Properties Transit
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Ad Hoc Conferencing Polycom RMX 200
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SIP Factories Creating SIP Factorie
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Table 4-3: New Factory Properties (
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Address Book 5 The Address Book is
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Click the tab to re-open the Addres
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2 Define the following fields: Tabl
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Alias Name/Type (H.323 Only) Polyco
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Deleting Participants from the Addr
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Reservations Guidelines 6 The Reser
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Reservations Polycom RMX 2000/4000
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Reservations Views Toolbar Buttons
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List View List View does not have a
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A confirmation dialog box is displa
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Operator Assistance & Participant M
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The Operator Assistance dialog box
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8 Click the Video Settings tab. The
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Participant Alerts List Polycom RMX
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Moving Participants Polycom RMX 200
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Conference Templates 8 Conference T
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Using Conference Templates Polycom
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The Media Sources tab opens. Polyco
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Conference and Participant Monitori
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Conference Level Monitoring Viewing
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High Definition Video Switching Pol
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Viewing Permissions Tab Chairperson
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Participant Alerts List Polycom RMX
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Channels Used (cont.) Polycom RMX 2
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Viewing Permissions Tab Channel Sta
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Monitoring ISDN/PSTN Participants P
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Recording Conferences 10 The RMX en
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Table 10-4 Recording Participant Ri
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Users, Connections and Notes 11 RMX
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Adding a New User Administrators ca
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Changing a User’s Password Polyco
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Enabling a User Renaming a User Pol
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Connections Polycom RMX 2000/4000 A
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Managing the RMX Users Polycom RMX
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Notes Using Notes Polycom RMX 2000/
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Network Services 12 To enable the R
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Default IP Service (Conferencing Se
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Modifying the Default IP Network Se
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5 Click the Gatekeeper tab. 6 Modif
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Aliases: Polycom RMX 2000/4000 Admi
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10 View or modify the following fie
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11 Click the SIP Servers tab. 12 Mo
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Ethernet Settings (RMX 4000 Only) P
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IP Network Monitoring Polycom RMX 2
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3 Click the H.323 tab. The H.323 ta
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RMX 2000 Polycom RMX 2000/4000 Admi
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ISDN/PSTN Network Services Polycom
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The PRI Settings dialog box is disp
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6 Click Next. The Span Definition d
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10 Define the following parameters:
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3 Click the LAN Ports tab Polycom R
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IVR Services 13 Interactive Voice R
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IVR Services Toolbar Polycom RMX 20
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4 Click the Add Language button. Th
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Video Welcome Slide 24 Click the DT
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Entry Queues IVR Service Polycom RM
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3 Click the Convert Now button. Pol
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The Save As dialog box opens. Polyc
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Default IVR Prompts and Messages Po
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Table 13-12 Default IVR Messages (C
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The Call Detail Record (CDR) Utilit
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General conference section Event he
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Gateway Calls Call Flows 15 The RMX
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Connection Indications Polycom RMX
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4 Click OK. The new Gateway Profile
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RMX Administration and Utilities RM
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The installation proceeds. Polycom
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2 Click the DNS tab. 3 Enter the Lo
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5 Install the certificate. Polycom
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Using an Internal Certificate Autho
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The File to Export dialog box is di
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System and Participant Alerts Polyc
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Table 16-1 Active Alarms Pane Colum
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System Configuration Modifying Syst
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LEGACY_EP_ CONTENT_DEFAULT_ LAYOUT
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5 Click OK to close the Update Flag
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IP_ ENVIRONMENT _LINK=NO ISDN_RESOU
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4 Click OK to close the New Flag di
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Auto Layout Configuration Polycom R
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RMX Time Altering the clock Polycom
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Resource Management Resource Capaci
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Displaying the Resource Report Poly
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ISDN/PSTN Polycom RMX 2000 Administ
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Port Usage Gauges Polycom RMX 2000
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System Information Polycom RMX 2000
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Table 16-14 System Information (Con
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Support for MIB-II Sections Polycom
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Traps Polycom RMX 2000 Administrato
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Defining the SNMP Parameters in the
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Multilingual Setting Polycom RMX 20
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Banner Display Polycom RMX 2000 Adm
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Using Software Management Polycom R
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Ping RMX Guidelines Using Ping Poly
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Notification Settings Polycom RMX 2
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Logger Diagnostic Files Polycom RMX
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Auditor File Viewer Polycom RMX 200
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Table 16-3 Auditor Event Columns (C
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Table 16-4 Alerts and Faults (Conti
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Table 16-5 Transactions (Continued)
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Page 557 and 558: Polycom RMX 2000 Administrator’s
Page 559 and 560: 17 RMX Hardware Monitoring The stat
Page 561 and 562: HW Monitor Pane Toolbar Polycom RMX
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Page 565 and 566: Table 17-4 MCU Properties - Event L
Page 573 and 574: Table 17-8 MCU Properties - General
Page 581 and 582: Performing Diagnostics To run Diagn
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Page 587 and 588: Appendix A Disconnection Causes If
Page 589 and 590: Table A-1 Call Disconnection Causes
Page 597 and 598: Table A-2 ISDN Disconnection Causes
Page 605 and 606: Alarms and Faults Alarms Table B-1
Page 607: Table B-1 Alarms (Continued) Alarm
Page 611 and 612: Table B-1 Alarms (Continued) Alarm
Page 621 and 622: Appendix C CDR Fields - Unformatted
Page 623 and 624: The Conference Summary Record Polyc
Page 625 and 626: Event Records Polycom RMX 2000/4000
Page 627 and 628: Table C-2 CDR Event Types (Continue
Page 637 and 638: Line Rate (cont.) 33 - 1024 kbps 34
Page 643 and 644: Table C-8 Event Fields for Event 2
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H.243 Password Not supported. This
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Disconnection Cause Values Polycom
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Table C-37 Disconnection Cause Valu
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Appendix D Ad Hoc Conferencing and
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Appendix E Participant Properties A
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Appendix F Secure Communication Mod
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Creating/Modifying System Flags Pol
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Securing an External Database Polyc
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Appendix G Configuring Direct Conne
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Connecting to the Management Networ
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Appendix H Setting the RMX for Inte
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2 Expand the Enterprise Pools list.
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Defining a SIP Network Service in t
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9 Click the Send Certificate button
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Active Alarms and Troubleshooting A
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Troubleshooting Known Issues Polyco
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RMX 2000 Administrator's Guide - Polycom Support

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