RMX 2000 Administrator's Guide - Polycom Support

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Table of Contents iv Creating SIP Factories .................................................................. 4-12 Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Viewing the Address Book ................................................................... 5-2 Displaying and Hiding the Address Book .......................... 5-2 Adding a Participant to the Address Book ......................................... 5-4 Adding a new participant to the Address Book Directly ......... 5-4 Adding a Participant from an Ongoing Conference to the Address Book ................................................................................ 5-12 Modifying Participants in the Address Book ........................... 5-13 Deleting Participants from the Address Book .......................... 5-14 Searching the Address Book ....................................................... 5-14 Filtering the Address Book ......................................................... 5-15 Participant Groups ............................................................................... 5-17 Adding a New Group to the Address Book ............................. 5-17 Deleting a Group from the Address Book ................................ 5-18 Modifying a Group in the Address Book ................................. 5-19 Importing and Exporting Address Books ......................................... 5-20 Exporting an Address Book ........................................................ 5-20 Importing an Address Book ........................................................ 5-21 Integrating the Polycom CMA Address Book with the RMX .... 5-22 Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Guidelines ................................................................................................ 6-1 System ...................................................................................... 6-1 Resources ................................................................................. 6-1 Reservations ............................................................................ 6-3 Using the Reservation Calendar .......................................................... 6-4 Toolbar Buttons ....................................................................... 6-4 Reservations Views ........................................................................ 6-5 Week View ............................................................................... 6-6 Day View ................................................................................. 6-6 Today View ............................................................................. 6-6 List View .................................................................................. 6-7 Changing the Calendar View ....................................................... 6-8 Scheduling Conferences Using the Reservation Calendar ............. 6-10 Creating a New Reservation ....................................................... 6-10 Managing Reservations ....................................................................... 6-18 Guidelines ...................................................................................... 6-18
Polycom RMX 2000/4000 Administrator’s Guide Viewing and Modifying Reservations ....................................... 6-18 Using the Week and Day views of the Reservations Calendar ................................................................................. 6-18 Deleting Reservations .................................................................. 6-20 Searching for Reservations using Quick Search ...................... 6-21 Operator Assistance & Participant Move . . . . . . . . . . . 7-1 Operator Conferences ............................................................ 7-1 Defining the Components Enabling Operator Assistance ....... 7-3 Defining a Conference IVR Service with Operator Assistance Options ................................................................. 7-4 Defining an Entry Queue IVR Service with Operator Assistance Options ................................................................. 7-7 Defining a Conference Profile for an Operator Conference ............................................................................... 7-9 Defining an Ongoing Operator Conference ..................... 7-16 Saving an Operator Conference to a Template ................ 7-21 Starting an Operator Conference from a Template ......... 7-22 Monitoring Operator Conferences and Participants Requiring Assistance .................................................................... 7-23 Requesting Help ................................................................... 7-23 Participant Alerts List .......................................................... 7-25 Moving Participants Between Conferences .............................. 7-25 Moving Participants ............................................................. 7-27 Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Guidelines ................................................................................ 8-1 Using Conference Templates ................................................................ 8-3 Toolbar Buttons ....................................................................... 8-4 Creating a New Conference Template ................................................ 8-5 Creating a new Conference Template from Scratch .................. 8-5 Saving an Ongoing Conference as a Template ........................ 8-12 Saving an Operator Conference to a Template ................ 8-12 Starting an Ongoing Conference From a Template ......................... 8-14 Starting an Operator Conference from a Template ......... 8-15 Scheduling a Reservation From a Conference Template ................ 8-16 Deleting a Conference Template ........................................................ 8-18 Conference and Participant Monitoring . . . . . . . . . . . . 9-1 General Monitoring ................................................................................ 9-2 v
Page 1 and 2: Polycom RMX 2000/4000 Administrator
Page 3 and 4: United States Federal Communication
Page 5 and 6: Table of Contents Polycom RMX 2000/
Page 7: Polycom RMX 2000/4000 Administrator
Page 17 and 18: Conference Profiles 1 Profiles stor
Page 19 and 20: Conferencing Modes Standard Confere
Page 21 and 22: Supplemental Conferencing Features
Page 23 and 24: Profile Toolbar Polycom RMX 2000 Ad
Page 25 and 26: Polycom RMX 2000 Administrator’s
Page 27 and 28: The New Profile - Advanced dialog b
Page 29 and 30: 6 Click the Video Quality tab. The
Page 31 and 32: Content Video Definition Polycom RM
Page 33 and 34: Table 1-7 Profile Properties - Vide
Page 35 and 36: Table 1-8 Auto Layout - Default Lay
Page 37 and 38: 12 Select one of the Skin options.
Page 39 and 40: 17 Define the following parameters:
Page 41 and 42: Additional Conferencing Information
Page 43 and 44: Video Resolutions in CP Polycom RMX
Page 49 and 50: Enabling HD Video Switching Polycom
Page 53 and 54: Content Protocol Polycom RMX 2000/4
Page 55 and 56: 5 Click the Video Quality tab. Poly
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Polycom RMX 2000/4000 Administrator
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Lecture Mode Enabling Lecture Mode
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• Designate a new lecturer. Polyc
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Enabling Closed Captions — Encryp
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Conference Access Polycom RMX 2000/
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Enabling Encryption in the Profile
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Monitoring the Encryption Status Po
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Lost Packet Recovery Guidelines Pol
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Conference Level Polycom RMX 2000/4
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Table 2-11 TPX / RPX - Additional V
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Enabling Telepresence Conference Le
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Enabling Cascading Polycom RMX 2000
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Creating the Dial-out Cascaded Link
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Monitoring Cascaded Conferences Pol
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Cascade Links Conference B Slave Co
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MGC to RMX 2000 Cascading Polycom R
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Method B (Using a gatekeeper): Poly
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Viewing Participant Properties Poly
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Meeting Rooms 3 A Meeting Room is a
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Meeting Rooms List Polycom RMX 2000
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Meeting Room Toolbar & Right-click
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Entry Queues, Ad Hoc Conferences an
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Table 4-1 Default Entry Queue Prope
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Modifying the EQ Properties Transit
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Ad Hoc Conferencing Polycom RMX 200
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SIP Factories Creating SIP Factorie
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Table 4-3: New Factory Properties (
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Address Book 5 The Address Book is
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Click the tab to re-open the Addres
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2 Define the following fields: Tabl
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Alias Name/Type (H.323 Only) Polyco
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Deleting Participants from the Addr
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Reservations Guidelines 6 The Reser
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Reservations Polycom RMX 2000/4000
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Reservations Views Toolbar Buttons
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List View List View does not have a
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A confirmation dialog box is displa
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Operator Assistance & Participant M
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The Operator Assistance dialog box
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8 Click the Video Settings tab. The
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Participant Alerts List Polycom RMX
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Moving Participants Polycom RMX 200
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Conference Templates 8 Conference T
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Using Conference Templates Polycom
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The Media Sources tab opens. Polyco
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Conference and Participant Monitori
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Conference Level Monitoring Viewing
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High Definition Video Switching Pol
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Viewing Permissions Tab Chairperson
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Participant Alerts List Polycom RMX
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Channels Used (cont.) Polycom RMX 2
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Viewing Permissions Tab Channel Sta
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Monitoring ISDN/PSTN Participants P
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Recording Conferences 10 The RMX en
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Table 10-4 Recording Participant Ri
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Users, Connections and Notes 11 RMX
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Adding a New User Administrators ca
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Changing a User’s Password Polyco
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Enabling a User Renaming a User Pol
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Connections Polycom RMX 2000/4000 A
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Managing the RMX Users Polycom RMX
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Notes Using Notes Polycom RMX 2000/
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Network Services 12 To enable the R
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Default IP Service (Conferencing Se
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Modifying the Default IP Network Se
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5 Click the Gatekeeper tab. 6 Modif
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Aliases: Polycom RMX 2000/4000 Admi
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10 View or modify the following fie
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11 Click the SIP Servers tab. 12 Mo
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Ethernet Settings (RMX 4000 Only) P
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IP Network Monitoring Polycom RMX 2
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3 Click the H.323 tab. The H.323 ta
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RMX 2000 Polycom RMX 2000/4000 Admi
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ISDN/PSTN Network Services Polycom
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The PRI Settings dialog box is disp
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6 Click Next. The Span Definition d
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10 Define the following parameters:
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3 Click the LAN Ports tab Polycom R
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IVR Services 13 Interactive Voice R
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IVR Services Toolbar Polycom RMX 20
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4 Click the Add Language button. Th
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Video Welcome Slide 24 Click the DT
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Entry Queues IVR Service Polycom RM
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3 Click the Convert Now button. Pol
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The Save As dialog box opens. Polyc
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Default IVR Prompts and Messages Po
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Table 13-12 Default IVR Messages (C
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The Call Detail Record (CDR) Utilit
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General conference section Event he
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Gateway Calls Call Flows 15 The RMX
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Connection Indications Polycom RMX
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4 Click OK. The new Gateway Profile
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RMX Administration and Utilities RM
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The installation proceeds. Polycom
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Polycom RMX 2000 Administrator’s
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2 Click the DNS tab. 3 Enter the Lo
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5 Install the certificate. Polycom
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Using an Internal Certificate Autho
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The File to Export dialog box is di
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System and Participant Alerts Polyc
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Table 16-1 Active Alarms Pane Colum
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System Configuration Modifying Syst
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LEGACY_EP_ CONTENT_DEFAULT_ LAYOUT
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5 Click OK to close the Update Flag
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IP_ ENVIRONMENT _LINK=NO ISDN_RESOU
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4 Click OK to close the New Flag di
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Auto Layout Configuration Polycom R
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RMX Time Altering the clock Polycom
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Resource Management Resource Capaci
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Displaying the Resource Report Poly
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ISDN/PSTN Polycom RMX 2000 Administ
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Port Usage Gauges Polycom RMX 2000
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System Information Polycom RMX 2000
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Table 16-14 System Information (Con
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Support for MIB-II Sections Polycom
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Traps Polycom RMX 2000 Administrato
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Defining the SNMP Parameters in the
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Multilingual Setting Polycom RMX 20
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Banner Display Polycom RMX 2000 Adm
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Using Software Management Polycom R
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Ping RMX Guidelines Using Ping Poly
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Notification Settings Polycom RMX 2
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Logger Diagnostic Files Polycom RMX
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Auditor File Viewer Polycom RMX 200
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Table 16-3 Auditor Event Columns (C
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Table 16-4 Alerts and Faults (Conti
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Table 16-5 Transactions (Continued)
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17 RMX Hardware Monitoring The stat
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HW Monitor Pane Toolbar Polycom RMX
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Table 17-4 MCU Properties - Event L
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Table 17-8 MCU Properties - General
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Performing Diagnostics To run Diagn
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Cards Monitor Polycom RMX 2000/4000
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Appendix A Disconnection Causes If
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Table A-1 Call Disconnection Causes
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Table A-2 ISDN Disconnection Causes
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Alarms and Faults Alarms Table B-1
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Table B-1 Alarms (Continued) Alarm
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Appendix C CDR Fields - Unformatted
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The Conference Summary Record Polyc
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Event Records Polycom RMX 2000/4000
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Table C-2 CDR Event Types (Continue
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Line Rate (cont.) 33 - 1024 kbps 34
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Table C-8 Event Fields for Event 2
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H.323 Participant Alias Name/SIP Pa
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H.243 Password Not supported. This
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Disconnection Cause Values Polycom
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Table C-37 Disconnection Cause Valu
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Appendix D Ad Hoc Conferencing and
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Appendix E Participant Properties A
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Appendix F Secure Communication Mod
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Creating/Modifying System Flags Pol
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Securing an External Database Polyc
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Appendix G Configuring Direct Conne
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Connecting to the Management Networ
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Appendix H Setting the RMX for Inte
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2 Expand the Enterprise Pools list.
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Defining a SIP Network Service in t
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9 Click the Send Certificate button
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Active Alarms and Troubleshooting A
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Troubleshooting Known Issues Polyco
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RMX 2000 Administrator's Guide - Polycom Support

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