RMX 2000 Administrator's Guide - Polycom Support

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Chapter 13-IVR Services 13-6 Audio files are uploaded to the MCU one-by-one. 3 In the IVR Message Language list, select the language for which the audio file will be uploaded to the MCU. 4 In the IVR Message Category list, select the category for which the audio file is uploaded. 5 In the Message Type list, select the message type for which the uploaded message is to be played. You can upload several audio files for each Message Type. Each file is downloaded separately. Table 13-2 lists the Message Types for each category: Table 13-2 IVR Message Types by Message Category Message Category Conference Password Welcome Message Conference Chairperson Message Type Message Request Conference Password Request Conference Password Retry Requests the participant to enter the conference password. A participant who enters an incorrect password is requested to enter it again. Request Digit Requests the participant to enter any digit in order to connect to the conference. Used for dial-out participants to avoid answering machines in the conference. Welcome Message The first message played when the participant connects to the conference or Entry Queue. Request Chairperson Identifier Request Chairperson Password Request Chairperson Password Retry Requests the participants to enter the chairperson identifier key. Requests the participant to enter the chairperson password. When the participant enters an incorrect chairperson password, requests the participant to enter it again.
Polycom RMX 2000/4000 Administrator’s Guide Table 13-2 IVR Message Types by Message Category (Continued) Message Category General Messages played for system related event notifications, for example, notification that the conference is locked. Upload the files for the voice messages that are played when an event occurs during the conference. For more information, see "Conference IVR Service Properties - General Voice Messages” on page 13-16. Billing Code Requests the chairperson to enter the conference Billing Code. Roll Call Roll call related messages, such as the message played when a participant joins the conference. Messages are listed in the Conference IVR Service - Roll Call dialog box. Conference ID Message Type Message Requests the participant to enter the required Conference ID to be routed to the destination conference. 6 Click Upload File to upload the appropriate audio file to the MCU. The Install File dialog box opens. 7 Enter the file name or click the Browse button to select the audio file to upload. The Select Source File dialog box opens. 8 Select the appropriate *.wav audio file, and then click the Open button. The name of the selected file is displayed in the Install field in the Install File dialog box. 13-7
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Polycom RMX 2000/4000 Administrator
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United States Federal Communication
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Table of Contents Polycom RMX 2000/
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Conference Profiles 1 Profiles stor
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Conferencing Modes Standard Confere
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Supplemental Conferencing Features
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Profile Toolbar Polycom RMX 2000 Ad
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Polycom RMX 2000 Administrator’s
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The New Profile - Advanced dialog b
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6 Click the Video Quality tab. The
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Content Video Definition Polycom RM
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Table 1-7 Profile Properties - Vide
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Table 1-8 Auto Layout - Default Lay
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12 Select one of the Skin options.
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17 Define the following parameters:
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Additional Conferencing Information
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Video Resolutions in CP Polycom RMX
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Enabling HD Video Switching Polycom
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Content Protocol Polycom RMX 2000/4
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5 Click the Video Quality tab. Poly
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Lecture Mode Enabling Lecture Mode
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• Designate a new lecturer. Polyc
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Enabling Closed Captions — Encryp
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Conference Access Polycom RMX 2000/
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Enabling Encryption in the Profile
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Monitoring the Encryption Status Po
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Lost Packet Recovery Guidelines Pol
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Conference Level Polycom RMX 2000/4
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Table 2-11 TPX / RPX - Additional V
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Enabling Telepresence Conference Le
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Enabling Cascading Polycom RMX 2000
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Creating the Dial-out Cascaded Link
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Monitoring Cascaded Conferences Pol
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Cascade Links Conference B Slave Co
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MGC to RMX 2000 Cascading Polycom R
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Method B (Using a gatekeeper): Poly
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Viewing Participant Properties Poly
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Meeting Rooms 3 A Meeting Room is a
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Meeting Rooms List Polycom RMX 2000
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Meeting Room Toolbar & Right-click
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Entry Queues, Ad Hoc Conferences an
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Table 4-1 Default Entry Queue Prope
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Modifying the EQ Properties Transit
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Ad Hoc Conferencing Polycom RMX 200
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SIP Factories Creating SIP Factorie
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Table 4-3: New Factory Properties (
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Address Book 5 The Address Book is
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Click the tab to re-open the Addres
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2 Define the following fields: Tabl
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Alias Name/Type (H.323 Only) Polyco
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Deleting Participants from the Addr
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Reservations Guidelines 6 The Reser
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Reservations Polycom RMX 2000/4000
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Reservations Views Toolbar Buttons
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List View List View does not have a
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A confirmation dialog box is displa
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Operator Assistance & Participant M
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The Operator Assistance dialog box
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8 Click the Video Settings tab. The
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Participant Alerts List Polycom RMX
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Moving Participants Polycom RMX 200
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Conference Templates 8 Conference T
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Using Conference Templates Polycom
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The Media Sources tab opens. Polyco
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Conference and Participant Monitori
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Conference Level Monitoring Viewing
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High Definition Video Switching Pol
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Viewing Permissions Tab Chairperson
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Participant Alerts List Polycom RMX
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Channels Used (cont.) Polycom RMX 2
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Viewing Permissions Tab Channel Sta
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Monitoring ISDN/PSTN Participants P
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Recording Conferences 10 The RMX en
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Table 10-4 Recording Participant Ri
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Users, Connections and Notes 11 RMX
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Adding a New User Administrators ca
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Changing a User’s Password Polyco
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Enabling a User Renaming a User Pol
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Connections Polycom RMX 2000/4000 A
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Managing the RMX Users Polycom RMX
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Notes Using Notes Polycom RMX 2000/
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Network Services 12 To enable the R
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Default IP Service (Conferencing Se
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Page 329 and 330: 11 Click the SIP Servers tab. 12 Mo
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Page 337 and 338: 3 Click the H.323 tab. The H.323 ta
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Page 363 and 364: IVR Services Toolbar Polycom RMX 20
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Page 387 and 388: Entry Queues IVR Service Polycom RM
Page 397 and 398: 3 Click the Convert Now button. Pol
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Page 401 and 402: Default IVR Prompts and Messages Po
Page 403 and 404: Table 13-12 Default IVR Messages (C
Page 407 and 408: The Call Detail Record (CDR) Utilit
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Connection Indications Polycom RMX
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4 Click OK. The new Gateway Profile
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RMX Administration and Utilities RM
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The installation proceeds. Polycom
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2 Click the DNS tab. 3 Enter the Lo
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5 Install the certificate. Polycom
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Using an Internal Certificate Autho
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The File to Export dialog box is di
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System and Participant Alerts Polyc
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Table 16-1 Active Alarms Pane Colum
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System Configuration Modifying Syst
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LEGACY_EP_ CONTENT_DEFAULT_ LAYOUT
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5 Click OK to close the Update Flag
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IP_ ENVIRONMENT _LINK=NO ISDN_RESOU
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4 Click OK to close the New Flag di
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Auto Layout Configuration Polycom R
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RMX Time Altering the clock Polycom
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Resource Management Resource Capaci
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Displaying the Resource Report Poly
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ISDN/PSTN Polycom RMX 2000 Administ
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Port Usage Gauges Polycom RMX 2000
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System Information Polycom RMX 2000
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Table 16-14 System Information (Con
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Support for MIB-II Sections Polycom
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Traps Polycom RMX 2000 Administrato
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Defining the SNMP Parameters in the
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Multilingual Setting Polycom RMX 20
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Banner Display Polycom RMX 2000 Adm
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Using Software Management Polycom R
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Ping RMX Guidelines Using Ping Poly
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Notification Settings Polycom RMX 2
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Logger Diagnostic Files Polycom RMX
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Auditor File Viewer Polycom RMX 200
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Table 16-3 Auditor Event Columns (C
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Table 16-4 Alerts and Faults (Conti
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Table 16-5 Transactions (Continued)
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17 RMX Hardware Monitoring The stat
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HW Monitor Pane Toolbar Polycom RMX
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Table 17-4 MCU Properties - Event L
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Table 17-8 MCU Properties - General
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Performing Diagnostics To run Diagn
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Cards Monitor Polycom RMX 2000/4000
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Appendix A Disconnection Causes If
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Table A-1 Call Disconnection Causes
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Table A-2 ISDN Disconnection Causes
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Alarms and Faults Alarms Table B-1
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Table B-1 Alarms (Continued) Alarm
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Appendix C CDR Fields - Unformatted
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The Conference Summary Record Polyc
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Event Records Polycom RMX 2000/4000
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Table C-2 CDR Event Types (Continue
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Line Rate (cont.) 33 - 1024 kbps 34
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Table C-8 Event Fields for Event 2
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H.323 Participant Alias Name/SIP Pa
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H.243 Password Not supported. This
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Disconnection Cause Values Polycom
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Table C-37 Disconnection Cause Valu
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Appendix D Ad Hoc Conferencing and
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Appendix E Participant Properties A
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Appendix F Secure Communication Mod
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Creating/Modifying System Flags Pol
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Securing an External Database Polyc
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Appendix G Configuring Direct Conne
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Connecting to the Management Networ
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Appendix H Setting the RMX for Inte
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2 Expand the Enterprise Pools list.
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Defining a SIP Network Service in t
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9 Click the Send Certificate button
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Active Alarms and Troubleshooting A
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Troubleshooting Known Issues Polyco
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RMX 2000 Administrator's Guide - Polycom Support

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