RMX 2000 Administrator's Guide - Polycom Support

Chapter 9-Conference and Participant Monitoring
9-12
When requiring or requesting operator assistance, the RMX management
application displays the following:
• The participant’s connection Status changes, reflecting the help
request. For details, see Table 9-5.
• The conference status changes and it appears with the exclamation
point icon and the status “Awaiting Operator”.
• The appropriate voice message is played to the relevant participants
indicating that assistance will be provided shortly.
The following icons and statuses are displayed in the Participant Status
column:
Table 9-5 Participants List Status Column Icons and Indications
Icon Status indication Description
Awaiting Individual
Assistance
Awaiting Conference
Assistance
The participant has requested the
operator’s assistance for himself/
herself.
The participant has requested the
operator’s assistance for the
conference. Usually this means that the
operator is requested to join the
conference.
When the Operator moves the participant to the Operator conference for
individual assistance the participant Status indications are cleared.