RMX 2000 Administrator's Guide - Polycom Support

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Table of Contents viii Defining the IVR Service for Gateway Calls .................. 15-12 Defining the Conference Profile for Gateway Calls ...... 15-16 Defining the Gateway Profile ........................................... 15-17 Displaying the Connection Information - System Configuration ...................................................................... 15-21 Monitoring Ongoing Gateway Sessions ................................. 15-22 Gateway Session Parameters ............................................ 15-22 Connected Participant Parameters ................................... 15-23 Dialing to Polycom® DMA 7000 .................................................. 15-24 Direct Dialing from ISDN/PSTN Endpoint to IP Endpoint via a Meeting Room .................................................................................. 15-25 RMX Administration and Utilities . . . . . . . . . . . . . . . . 16-1 RMX Manager ....................................................................................... 16-1 Installing RMX Manager ............................................................. 16-1 Running RMX Manager .............................................................. 16-4 System and Participant Alerts ............................................................ 16-6 System Alerts ................................................................................ 16-7 Participant Alerts .......................................................................... 16-9 System Configuration ........................................................................ 16-10 Modifying System Flags ............................................................ 16-10 LEGACY_EP_CONTENT_DEFAULT_LAYOUT Flag Values ................................................................................... 16-17 Manually Adding and Deleting System Flags ....................... 16-19 Auto Layout Configuration .............................................................. 16-30 Customizing the Default Auto Layout .................................... 16-30 RMX Time ............................................................................................ 16-33 Altering the clock ....................................................................... 16-33 Resource Management ...................................................................... 16-35 Resource Capacity ...................................................................... 16-35 Resource Capacity Modes ................................................. 16-36 Resource Usage ................................................................... 16-37 Video/Voice Port Configuration ............................................. 16-39 Flexible Resource Capacity Mode .................................... 16-39 Fixed Resource Capacity ................................................... 16-40 Configuring the Video/Voice Resources in MPM Mode ..................................................................................... 16-41
Polycom RMX 2000/4000 Administrator’s Guide Configuring the Video/Voice Resources in MPM+ Mode ..................................................................................... 16-42 Flexible Resource Capacity ............................................... 16-42 Forcing Video Resource Allocation to CIF Resolution . 16-46 Resource Report .......................................................................... 16-48 Displaying the Resource Report ....................................... 16-48 Resource Report Display in Flexible Resource Capacity Mode ................................................................................. 16-49 Resource Report in Fixed Resource Capacity Mode . 16-51 ISDN/PSTN ........................................................................ 16-52 Port Usage .................................................................................... 16-53 Setting the Port Usage Threshold ..................................... 16-53 Port Usage Gauges ............................................................. 16-54 Port Gauges in Flexible/Fixed Capacity Modes ............ 16-55 System Information ............................................................................ 16-56 SNMP (Simple Network Management Protocol) .......................... 16-59 Detailed Description .................................................................. 16-59 MIB (Management Information Base) Files ............................ 16-59 Private MIBS ........................................................................ 16-59 Support for MIB-II Sections .............................................. 16-60 The Alarm-MIB ................................................................... 16-60 H.341-MIB (H.341 – H.323) ............................................... 16-60 Standard MIBs ..................................................................... 16-60 Traps ............................................................................................. 16-62 Status Trap Content ............................................................ 16-63 Defining the SNMP Parameters in the RMX .......................... 16-64 Multilingual Setting ........................................................................... 16-70 Customizing the Multilingual Setting ..................................... 16-70 Software Management ....................................................................... 16-71 Using Software Management ................................................... 16-71 Notification Settings ........................................................................... 16-73 Logger Diagnostic Files ..................................................................... 16-75 Auditor ................................................................................................. 16-78 Auditor Files ................................................................................ 16-78 Auditor Event History File Storage ................................. 16-78 Retrieving Auditor Files .................................................... 16-79 Auditor File Viewer ................................................................... 16-81 ix
Page 1 and 2: Polycom RMX 2000/4000 Administrator
Page 3 and 4: United States Federal Communication
Page 5 and 6: Table of Contents Polycom RMX 2000/
Page 11: Polycom RMX 2000/4000 Administrator
Page 17 and 18: Conference Profiles 1 Profiles stor
Page 19 and 20: Conferencing Modes Standard Confere
Page 21 and 22: Supplemental Conferencing Features
Page 23 and 24: Profile Toolbar Polycom RMX 2000 Ad
Page 25 and 26: Polycom RMX 2000 Administrator’s
Page 27 and 28: The New Profile - Advanced dialog b
Page 29 and 30: 6 Click the Video Quality tab. The
Page 31 and 32: Content Video Definition Polycom RM
Page 33 and 34: Table 1-7 Profile Properties - Vide
Page 35 and 36: Table 1-8 Auto Layout - Default Lay
Page 37 and 38: 12 Select one of the Skin options.
Page 39 and 40: 17 Define the following parameters:
Page 41 and 42: Additional Conferencing Information
Page 43 and 44: Video Resolutions in CP Polycom RMX
Page 49 and 50: Enabling HD Video Switching Polycom
Page 53 and 54: Content Protocol Polycom RMX 2000/4
Page 55 and 56: 5 Click the Video Quality tab. Poly
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Lecture Mode Enabling Lecture Mode
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Polycom RMX 2000/4000 Administrator
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• Designate a new lecturer. Polyc
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Enabling Closed Captions — Encryp
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Conference Access Polycom RMX 2000/
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Enabling Encryption in the Profile
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Monitoring the Encryption Status Po
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Lost Packet Recovery Guidelines Pol
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Conference Level Polycom RMX 2000/4
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Table 2-11 TPX / RPX - Additional V
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Enabling Telepresence Conference Le
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Enabling Cascading Polycom RMX 2000
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Creating the Dial-out Cascaded Link
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Monitoring Cascaded Conferences Pol
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Cascade Links Conference B Slave Co
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MGC to RMX 2000 Cascading Polycom R
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Method B (Using a gatekeeper): Poly
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Viewing Participant Properties Poly
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Meeting Rooms 3 A Meeting Room is a
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Meeting Rooms List Polycom RMX 2000
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Meeting Room Toolbar & Right-click
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Entry Queues, Ad Hoc Conferences an
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Table 4-1 Default Entry Queue Prope
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Modifying the EQ Properties Transit
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Ad Hoc Conferencing Polycom RMX 200
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SIP Factories Creating SIP Factorie
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Table 4-3: New Factory Properties (
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Address Book 5 The Address Book is
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Click the tab to re-open the Addres
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2 Define the following fields: Tabl
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Alias Name/Type (H.323 Only) Polyco
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Deleting Participants from the Addr
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Reservations Guidelines 6 The Reser
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Reservations Polycom RMX 2000/4000
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Reservations Views Toolbar Buttons
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List View List View does not have a
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A confirmation dialog box is displa
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Operator Assistance & Participant M
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The Operator Assistance dialog box
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8 Click the Video Settings tab. The
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Participant Alerts List Polycom RMX
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Moving Participants Polycom RMX 200
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Conference Templates 8 Conference T
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Using Conference Templates Polycom
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The Media Sources tab opens. Polyco
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Conference and Participant Monitori
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Conference Level Monitoring Viewing
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High Definition Video Switching Pol
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Viewing Permissions Tab Chairperson
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Participant Alerts List Polycom RMX
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Channels Used (cont.) Polycom RMX 2
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Viewing Permissions Tab Channel Sta
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Monitoring ISDN/PSTN Participants P
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Recording Conferences 10 The RMX en
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Table 10-4 Recording Participant Ri
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Users, Connections and Notes 11 RMX
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Adding a New User Administrators ca
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Changing a User’s Password Polyco
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Enabling a User Renaming a User Pol
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Connections Polycom RMX 2000/4000 A
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Managing the RMX Users Polycom RMX
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Notes Using Notes Polycom RMX 2000/
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Network Services 12 To enable the R
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Default IP Service (Conferencing Se
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Modifying the Default IP Network Se
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5 Click the Gatekeeper tab. 6 Modif
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Aliases: Polycom RMX 2000/4000 Admi
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10 View or modify the following fie
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11 Click the SIP Servers tab. 12 Mo
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Ethernet Settings (RMX 4000 Only) P
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IP Network Monitoring Polycom RMX 2
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3 Click the H.323 tab. The H.323 ta
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RMX 2000 Polycom RMX 2000/4000 Admi
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ISDN/PSTN Network Services Polycom
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The PRI Settings dialog box is disp
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6 Click Next. The Span Definition d
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10 Define the following parameters:
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3 Click the LAN Ports tab Polycom R
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IVR Services 13 Interactive Voice R
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IVR Services Toolbar Polycom RMX 20
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4 Click the Add Language button. Th
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Video Welcome Slide 24 Click the DT
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Entry Queues IVR Service Polycom RM
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3 Click the Convert Now button. Pol
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The Save As dialog box opens. Polyc
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Default IVR Prompts and Messages Po
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Table 13-12 Default IVR Messages (C
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The Call Detail Record (CDR) Utilit
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General conference section Event he
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Gateway Calls Call Flows 15 The RMX
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Connection Indications Polycom RMX
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4 Click OK. The new Gateway Profile
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RMX Administration and Utilities RM
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The installation proceeds. Polycom
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Polycom RMX 2000 Administrator’s
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2 Click the DNS tab. 3 Enter the Lo
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5 Install the certificate. Polycom
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Using an Internal Certificate Autho
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The File to Export dialog box is di
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System and Participant Alerts Polyc
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Table 16-1 Active Alarms Pane Colum
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System Configuration Modifying Syst
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LEGACY_EP_ CONTENT_DEFAULT_ LAYOUT
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5 Click OK to close the Update Flag
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IP_ ENVIRONMENT _LINK=NO ISDN_RESOU
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4 Click OK to close the New Flag di
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Auto Layout Configuration Polycom R
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RMX Time Altering the clock Polycom
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Resource Management Resource Capaci
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Displaying the Resource Report Poly
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ISDN/PSTN Polycom RMX 2000 Administ
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Port Usage Gauges Polycom RMX 2000
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System Information Polycom RMX 2000
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Table 16-14 System Information (Con
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Support for MIB-II Sections Polycom
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Traps Polycom RMX 2000 Administrato
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Defining the SNMP Parameters in the
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Multilingual Setting Polycom RMX 20
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Banner Display Polycom RMX 2000 Adm
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Using Software Management Polycom R
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Ping RMX Guidelines Using Ping Poly
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Notification Settings Polycom RMX 2
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Logger Diagnostic Files Polycom RMX
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Auditor File Viewer Polycom RMX 200
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Table 16-3 Auditor Event Columns (C
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Table 16-4 Alerts and Faults (Conti
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Table 16-5 Transactions (Continued)
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17 RMX Hardware Monitoring The stat
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HW Monitor Pane Toolbar Polycom RMX
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Table 17-4 MCU Properties - Event L
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Table 17-8 MCU Properties - General
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Performing Diagnostics To run Diagn
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Cards Monitor Polycom RMX 2000/4000
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Appendix A Disconnection Causes If
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Table A-1 Call Disconnection Causes
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Table A-2 ISDN Disconnection Causes
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Alarms and Faults Alarms Table B-1
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Table B-1 Alarms (Continued) Alarm
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Appendix C CDR Fields - Unformatted
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The Conference Summary Record Polyc
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Event Records Polycom RMX 2000/4000
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Table C-2 CDR Event Types (Continue
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Line Rate (cont.) 33 - 1024 kbps 34
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Table C-8 Event Fields for Event 2
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H.323 Participant Alias Name/SIP Pa
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H.243 Password Not supported. This
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Disconnection Cause Values Polycom
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Table C-37 Disconnection Cause Valu
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Appendix D Ad Hoc Conferencing and
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Appendix E Participant Properties A
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Appendix F Secure Communication Mod
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Creating/Modifying System Flags Pol
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Securing an External Database Polyc
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Appendix G Configuring Direct Conne
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Connecting to the Management Networ
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Appendix H Setting the RMX for Inte
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2 Expand the Enterprise Pools list.
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Defining a SIP Network Service in t
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9 Click the Send Certificate button
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Active Alarms and Troubleshooting A
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Troubleshooting Known Issues Polyco
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RMX 2000 Administrator's Guide - Polycom Support

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