RMX 2000 Administrator's Guide - Polycom Support

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Chapter 4-Entry Queues, Ad Hoc Conferences and SIP Factories 4-2 Different Entry Queues can be created to accommodate different conferencing parameters (by assigning different Profiles) and prompts in different languages (by assigning different Entry Queue IVR Services). For more information, see "IVR Services” on page 13-1. The Entry Queue can also be used for Ad Hoc conferencing. If the Ad Hoc option is enabled for the Entry Queue, when the participant enters the target conference ID the system checks whether a conference with that ID is already running on the MCU. If not, the system automatically creates a new ongoing conference with that ID. For more information about Ad Hoc conferencing, see "Ad Hoc Conferencing” on page 4-11. An Entry Queue can be designated as Transit Entry Queue to which calls with dial strings containing incomplete or incorrect conference routing information are transferred. For more information, see "Transit Entry Queue” on page 4-9. To enable ISDN/PSTN participants to dial in to the Entry Queue, an ISDN/PSTN dial-in number must be assigned to the Entry Queue. Up to two dial-in numbers can be assigned to each Entry Queue. The dial-in numbers must be allocated from the dial-in number range defined in the ISDN/PSTN Network Service. You can allocate the two dial-in numbers from the same ISDN/PSTN Network Service or from two different ISDN/ PSTN Network Services. The dial-in number must be communicated to the ISDN or PSTN dial-in participants. The Entry Queue can also be used as part of the Gateway to Polycom® Distributed Media Application (DMA) 7000 solution for connecting Audio only PSTN, ISDN, SIP and H.323 endpoints to DMA 7000. For more information, see Appendix H, “Gateway to Polycom® DMA 7000”. Default Entry Queue properties The system is shipped with a default Entry Queue whose properties are: Table 4-1 Default Entry Queue Properties Parameter Value Display Name DefaultEQ The user can change the name if required.
Table 4-1 Default Entry Queue Properties (Continued) Parameter Value Polycom RMX 2000/4000 Administrator’s Guide Routing Name DefaultEQ The default Routing Name cannot be changed. ID 1000 Profile name Factory-Video-Profile. Profile Bit Rate is set to 384 Kbps. Entry Queue Service Ad Hoc Enabled Cascade None (Disabled) Enable ISDN/ PSTN Access Entry Queue IVR Service. This is default Entry Queue IVR Service shipped with the system and includes default voice messages and prompts in English. Disabled. You can modify the properties of this Entry Queue to enable ISDN/PSTN participants to dial-in to a conference. Up to two dial-in numbers can be assigned. 4-3
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Polycom RMX 2000/4000 Administrator
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United States Federal Communication
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Table of Contents Polycom RMX 2000/
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Conference Profiles 1 Profiles stor
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Conferencing Modes Standard Confere
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Supplemental Conferencing Features
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Profile Toolbar Polycom RMX 2000 Ad
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Polycom RMX 2000 Administrator’s
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The New Profile - Advanced dialog b
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6 Click the Video Quality tab. The
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Content Video Definition Polycom RM
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Table 1-7 Profile Properties - Vide
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Table 1-8 Auto Layout - Default Lay
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12 Select one of the Skin options.
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17 Define the following parameters:
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Additional Conferencing Information
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Video Resolutions in CP Polycom RMX
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Enabling HD Video Switching Polycom
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Content Protocol Polycom RMX 2000/4
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5 Click the Video Quality tab. Poly
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Lecture Mode Enabling Lecture Mode
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• Designate a new lecturer. Polyc
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Enabling Closed Captions — Encryp
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Conference Access Polycom RMX 2000/
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Enabling Encryption in the Profile
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Monitoring the Encryption Status Po
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Lost Packet Recovery Guidelines Pol
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Page 83 and 84: Conference Level Polycom RMX 2000/4
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Page 87 and 88: Enabling Telepresence Conference Le
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Page 93 and 94: Enabling Cascading Polycom RMX 2000
Page 95 and 96: Creating the Dial-out Cascaded Link
Page 99 and 100: Monitoring Cascaded Conferences Pol
Page 103 and 104: Cascade Links Conference B Slave Co
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Page 117 and 118: Method B (Using a gatekeeper): Poly
Page 125 and 126: Viewing Participant Properties Poly
Page 127 and 128: Meeting Rooms 3 A Meeting Room is a
Page 129 and 130: Meeting Rooms List Polycom RMX 2000
Page 131 and 132: Meeting Room Toolbar & Right-click
Page 133: Entry Queues, Ad Hoc Conferences an
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Page 143 and 144: Ad Hoc Conferencing Polycom RMX 200
Page 145 and 146: SIP Factories Creating SIP Factorie
Page 147 and 148: Table 4-3: New Factory Properties (
Page 149 and 150: Address Book 5 The Address Book is
Page 151 and 152: Click the tab to re-open the Addres
Page 153 and 154: 2 Define the following fields: Tabl
Page 155 and 156: Alias Name/Type (H.323 Only) Polyco
Page 163 and 164: Deleting Participants from the Addr
Page 175 and 176: Reservations Guidelines 6 The Reser
Page 177 and 178: Reservations Polycom RMX 2000/4000
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A confirmation dialog box is displa
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Operator Assistance & Participant M
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The Operator Assistance dialog box
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8 Click the Video Settings tab. The
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Participant Alerts List Polycom RMX
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Moving Participants Polycom RMX 200
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Conference Templates 8 Conference T
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Using Conference Templates Polycom
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The Media Sources tab opens. Polyco
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Conference and Participant Monitori
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Conference Level Monitoring Viewing
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High Definition Video Switching Pol
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Viewing Permissions Tab Chairperson
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Participant Alerts List Polycom RMX
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Channels Used (cont.) Polycom RMX 2
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Viewing Permissions Tab Channel Sta
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Monitoring ISDN/PSTN Participants P
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Recording Conferences 10 The RMX en
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Table 10-4 Recording Participant Ri
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Users, Connections and Notes 11 RMX
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Adding a New User Administrators ca
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Changing a User’s Password Polyco
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Enabling a User Renaming a User Pol
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Connections Polycom RMX 2000/4000 A
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Managing the RMX Users Polycom RMX
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Notes Using Notes Polycom RMX 2000/
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Network Services 12 To enable the R
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Default IP Service (Conferencing Se
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Modifying the Default IP Network Se
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5 Click the Gatekeeper tab. 6 Modif
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Aliases: Polycom RMX 2000/4000 Admi
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10 View or modify the following fie
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11 Click the SIP Servers tab. 12 Mo
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Ethernet Settings (RMX 4000 Only) P
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IP Network Monitoring Polycom RMX 2
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3 Click the H.323 tab. The H.323 ta
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RMX 2000 Polycom RMX 2000/4000 Admi
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ISDN/PSTN Network Services Polycom
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The PRI Settings dialog box is disp
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6 Click Next. The Span Definition d
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10 Define the following parameters:
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3 Click the LAN Ports tab Polycom R
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IVR Services 13 Interactive Voice R
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IVR Services Toolbar Polycom RMX 20
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4 Click the Add Language button. Th
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Video Welcome Slide 24 Click the DT
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Entry Queues IVR Service Polycom RM
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3 Click the Convert Now button. Pol
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The Save As dialog box opens. Polyc
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Default IVR Prompts and Messages Po
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Table 13-12 Default IVR Messages (C
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The Call Detail Record (CDR) Utilit
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General conference section Event he
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Gateway Calls Call Flows 15 The RMX
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Connection Indications Polycom RMX
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4 Click OK. The new Gateway Profile
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RMX Administration and Utilities RM
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The installation proceeds. Polycom
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2 Click the DNS tab. 3 Enter the Lo
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5 Install the certificate. Polycom
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Using an Internal Certificate Autho
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The File to Export dialog box is di
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System and Participant Alerts Polyc
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Table 16-1 Active Alarms Pane Colum
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System Configuration Modifying Syst
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LEGACY_EP_ CONTENT_DEFAULT_ LAYOUT
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5 Click OK to close the Update Flag
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IP_ ENVIRONMENT _LINK=NO ISDN_RESOU
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4 Click OK to close the New Flag di
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Auto Layout Configuration Polycom R
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RMX Time Altering the clock Polycom
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Resource Management Resource Capaci
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Displaying the Resource Report Poly
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ISDN/PSTN Polycom RMX 2000 Administ
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Port Usage Gauges Polycom RMX 2000
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System Information Polycom RMX 2000
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Table 16-14 System Information (Con
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Support for MIB-II Sections Polycom
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Traps Polycom RMX 2000 Administrato
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Defining the SNMP Parameters in the
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Multilingual Setting Polycom RMX 20
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Banner Display Polycom RMX 2000 Adm
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Using Software Management Polycom R
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Ping RMX Guidelines Using Ping Poly
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Notification Settings Polycom RMX 2
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Logger Diagnostic Files Polycom RMX
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Auditor File Viewer Polycom RMX 200
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Table 16-3 Auditor Event Columns (C
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Table 16-4 Alerts and Faults (Conti
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Table 16-5 Transactions (Continued)
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17 RMX Hardware Monitoring The stat
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HW Monitor Pane Toolbar Polycom RMX
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Table 17-4 MCU Properties - Event L
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Table 17-8 MCU Properties - General
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Performing Diagnostics To run Diagn
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Cards Monitor Polycom RMX 2000/4000
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Appendix A Disconnection Causes If
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Table A-1 Call Disconnection Causes
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Table A-2 ISDN Disconnection Causes
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Alarms and Faults Alarms Table B-1
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Table B-1 Alarms (Continued) Alarm
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Appendix C CDR Fields - Unformatted
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The Conference Summary Record Polyc
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Event Records Polycom RMX 2000/4000
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Table C-2 CDR Event Types (Continue
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Line Rate (cont.) 33 - 1024 kbps 34
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Table C-8 Event Fields for Event 2
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H.323 Participant Alias Name/SIP Pa
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H.243 Password Not supported. This
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Disconnection Cause Values Polycom
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Table C-37 Disconnection Cause Valu
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Appendix D Ad Hoc Conferencing and
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Appendix E Participant Properties A
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Appendix F Secure Communication Mod
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Creating/Modifying System Flags Pol
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Securing an External Database Polyc
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Appendix G Configuring Direct Conne
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Connecting to the Management Networ
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Appendix H Setting the RMX for Inte
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2 Expand the Enterprise Pools list.
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Defining a SIP Network Service in t
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9 Click the Send Certificate button
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Active Alarms and Troubleshooting A
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Troubleshooting Known Issues Polyco
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RMX 2000 Administrator's Guide - Polycom Support

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