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RMX 2000 Administrator's Guide - Polycom Support

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Chapter 13-IVR Services<br />

13-16<br />

17 Repeat steps 15 and 16 to select the audio files for the required<br />

messages.<br />

The following types of messages and prompts can be enabled:<br />

Table 13-6 Conference IVR Service Properties - General Voice Messages<br />

Message Type Description<br />

Request Billing<br />

Code<br />

Requires<br />

Chairperson<br />

Requests the participant to enter a code for billing<br />

purposes.<br />

The message is played when the conference is on<br />

hold and the chairperson joins the conference. For<br />

this message to be played the Conference Requires<br />

Chairperson option must be selected in the<br />

Conference Profile - IVR dialog box.<br />

First to Join Informs the participant that he or she is the first<br />

person to join the conference.<br />

Mute All On Informs all participants that they are muted, with the<br />

exception of the conference chairperson.<br />

Note: This message is played only when the Mute<br />

All Except Me option is activated.<br />

Mute All Off This message is played to the conference to inform<br />

all participants that they are unmuted (when Mute All<br />

is cancelled).<br />

Chairperson Exit Informs all the conference participants that the<br />

chairperson has left the conference, causing the<br />

conference to automatically terminate after a short<br />

interval.<br />

Note: This message is played only when the<br />

Requires Chairperson option is selected in the<br />

Conference Profile - IVR dialog box.<br />

End Time Alert Indicates that the conference is about to end.<br />

Change<br />

Passwords Menu<br />

This voice menu is played when the participants<br />

requests to change the conference password. This<br />

message details the steps required to complete the<br />

procedure.

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