RMX 2000 Administrator's Guide - Polycom Support

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Chapter 13-IVR Services 13-10 Table 13-3 Conference IVR Service Properties - Global Parameters Field/Option Description Language For IVR External Server Authentication Number of User Input Retries Timeout for User Input (Sec) Select the language of the audio messages and prompts from the list of languages defined in the Supported languages. The default language is English. For more information, see "Adding Languages” on page 13-4. You can configure the IVR Service to use an external database application to verify a participant’s right to join the conference. For more information, see Appendix D: "Conference Access with External Database Authentication” on page D-6. Select one of the following options: • Never – The participant’s right to join the conference will not be verified with an external database application (default). • Always – Any participant request to join the conference is validated with the external database application using a password. • Upon Request – Only the participant request to join the conference as chairperson is validated with the external database application using a password. The validation process occurs only when the participant enters the chairperson identifier key. Enter the number of times the participant will be able to respond to each menu prompt before being disconnected from the conference. Range is between 1-4, and the default is 3. Enter the duration in seconds that the system will wait for the participant’s input before prompting for another input. Range is between 1-10, and the default value is 5 seconds. DTMF Delimiter Enter the key that indicates the last input key. Possible values are the pound (#) and star (*) keys. The default is #.
Polycom RMX 2000/4000 Administrator’s Guide 3 Click the Welcome tab. The New Conference IVR Service - Welcome dialog box opens. 4 Select the Enable Welcome Messages check box to define the system behavior when the participant enters the Conference IVR queue. When participants access a conference through an Entry Queue, they hear messages included in both the Entry Queue Service and Conference IVR Service. To avoid playing the Welcome Message twice, disable the Welcome Message in the Conference IVR Service. 5 Select the General Welcome Message, to be played when the participant enters the conference IVR queue. 6 To upload an audio file for an IVR message, click Add Message File. The Install File dialog box opens. The RMX unit is bundled with default audio IVR message files. To upload a customized audio file, see "Creating Audio Prompts and Video Slides” on page 13-35. 13-11
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Polycom RMX 2000/4000 Administrator
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United States Federal Communication
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Table of Contents Polycom RMX 2000/
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Conference Profiles 1 Profiles stor
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Conferencing Modes Standard Confere
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Supplemental Conferencing Features
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Profile Toolbar Polycom RMX 2000 Ad
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Polycom RMX 2000 Administrator’s
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The New Profile - Advanced dialog b
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6 Click the Video Quality tab. The
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Content Video Definition Polycom RM
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Table 1-7 Profile Properties - Vide
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Table 1-8 Auto Layout - Default Lay
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12 Select one of the Skin options.
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17 Define the following parameters:
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Additional Conferencing Information
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Video Resolutions in CP Polycom RMX
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Enabling HD Video Switching Polycom
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Content Protocol Polycom RMX 2000/4
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5 Click the Video Quality tab. Poly
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Lecture Mode Enabling Lecture Mode
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• Designate a new lecturer. Polyc
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Enabling Closed Captions — Encryp
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Conference Access Polycom RMX 2000/
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Enabling Encryption in the Profile
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Monitoring the Encryption Status Po
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Lost Packet Recovery Guidelines Pol
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Conference Level Polycom RMX 2000/4
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Table 2-11 TPX / RPX - Additional V
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Enabling Telepresence Conference Le
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Enabling Cascading Polycom RMX 2000
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Creating the Dial-out Cascaded Link
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Monitoring Cascaded Conferences Pol
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Cascade Links Conference B Slave Co
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MGC to RMX 2000 Cascading Polycom R
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Method B (Using a gatekeeper): Poly
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Viewing Participant Properties Poly
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Meeting Rooms 3 A Meeting Room is a
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Meeting Rooms List Polycom RMX 2000
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Meeting Room Toolbar & Right-click
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Entry Queues, Ad Hoc Conferences an
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Table 4-1 Default Entry Queue Prope
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Modifying the EQ Properties Transit
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Ad Hoc Conferencing Polycom RMX 200
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SIP Factories Creating SIP Factorie
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Table 4-3: New Factory Properties (
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Address Book 5 The Address Book is
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Click the tab to re-open the Addres
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2 Define the following fields: Tabl
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Alias Name/Type (H.323 Only) Polyco
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Deleting Participants from the Addr
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Reservations Guidelines 6 The Reser
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Reservations Polycom RMX 2000/4000
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Reservations Views Toolbar Buttons
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List View List View does not have a
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A confirmation dialog box is displa
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Operator Assistance & Participant M
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The Operator Assistance dialog box
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8 Click the Video Settings tab. The
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Participant Alerts List Polycom RMX
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Moving Participants Polycom RMX 200
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Conference Templates 8 Conference T
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Using Conference Templates Polycom
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The Media Sources tab opens. Polyco
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Conference and Participant Monitori
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Conference Level Monitoring Viewing
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High Definition Video Switching Pol
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Viewing Permissions Tab Chairperson
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Participant Alerts List Polycom RMX
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Channels Used (cont.) Polycom RMX 2
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Viewing Permissions Tab Channel Sta
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Monitoring ISDN/PSTN Participants P
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Recording Conferences 10 The RMX en
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Table 10-4 Recording Participant Ri
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Users, Connections and Notes 11 RMX
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Adding a New User Administrators ca
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Changing a User’s Password Polyco
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Enabling a User Renaming a User Pol
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Connections Polycom RMX 2000/4000 A
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Managing the RMX Users Polycom RMX
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Notes Using Notes Polycom RMX 2000/
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Network Services 12 To enable the R
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Default IP Service (Conferencing Se
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Modifying the Default IP Network Se
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Page 321 and 322: 5 Click the Gatekeeper tab. 6 Modif
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Page 329 and 330: 11 Click the SIP Servers tab. 12 Mo
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Page 337 and 338: 3 Click the H.323 tab. The H.323 ta
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Page 351 and 352: The PRI Settings dialog box is disp
Page 353 and 354: 6 Click Next. The Span Definition d
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Page 361 and 362: IVR Services 13 Interactive Voice R
Page 363 and 364: IVR Services Toolbar Polycom RMX 20
Page 365 and 366: 4 Click the Add Language button. Th
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Page 383 and 384: Video Welcome Slide 24 Click the DT
Page 387 and 388: Entry Queues IVR Service Polycom RM
Page 397 and 398: 3 Click the Convert Now button. Pol
Page 399 and 400: The Save As dialog box opens. Polyc
Page 401 and 402: Default IVR Prompts and Messages Po
Page 403 and 404: Table 13-12 Default IVR Messages (C
Page 407 and 408: The Call Detail Record (CDR) Utilit
Page 409 and 410: General conference section Event he
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Connection Indications Polycom RMX
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4 Click OK. The new Gateway Profile
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RMX Administration and Utilities RM
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The installation proceeds. Polycom
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2 Click the DNS tab. 3 Enter the Lo
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5 Install the certificate. Polycom
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Using an Internal Certificate Autho
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The File to Export dialog box is di
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System and Participant Alerts Polyc
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Table 16-1 Active Alarms Pane Colum
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System Configuration Modifying Syst
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LEGACY_EP_ CONTENT_DEFAULT_ LAYOUT
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5 Click OK to close the Update Flag
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IP_ ENVIRONMENT _LINK=NO ISDN_RESOU
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4 Click OK to close the New Flag di
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Auto Layout Configuration Polycom R
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RMX Time Altering the clock Polycom
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Resource Management Resource Capaci
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Displaying the Resource Report Poly
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ISDN/PSTN Polycom RMX 2000 Administ
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Port Usage Gauges Polycom RMX 2000
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System Information Polycom RMX 2000
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Table 16-14 System Information (Con
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Support for MIB-II Sections Polycom
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Traps Polycom RMX 2000 Administrato
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Defining the SNMP Parameters in the
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Multilingual Setting Polycom RMX 20
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Banner Display Polycom RMX 2000 Adm
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Using Software Management Polycom R
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Ping RMX Guidelines Using Ping Poly
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Notification Settings Polycom RMX 2
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Logger Diagnostic Files Polycom RMX
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Auditor File Viewer Polycom RMX 200
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Table 16-3 Auditor Event Columns (C
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Table 16-4 Alerts and Faults (Conti
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Table 16-5 Transactions (Continued)
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17 RMX Hardware Monitoring The stat
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HW Monitor Pane Toolbar Polycom RMX
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Table 17-4 MCU Properties - Event L
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Table 17-8 MCU Properties - General
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Performing Diagnostics To run Diagn
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Cards Monitor Polycom RMX 2000/4000
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Appendix A Disconnection Causes If
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Table A-1 Call Disconnection Causes
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Table A-2 ISDN Disconnection Causes
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Alarms and Faults Alarms Table B-1
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Table B-1 Alarms (Continued) Alarm
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Appendix C CDR Fields - Unformatted
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The Conference Summary Record Polyc
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Event Records Polycom RMX 2000/4000
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Table C-2 CDR Event Types (Continue
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Line Rate (cont.) 33 - 1024 kbps 34
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Table C-8 Event Fields for Event 2
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H.323 Participant Alias Name/SIP Pa
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H.243 Password Not supported. This
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Disconnection Cause Values Polycom
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Table C-37 Disconnection Cause Valu
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Appendix D Ad Hoc Conferencing and
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Appendix E Participant Properties A
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Appendix F Secure Communication Mod
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Creating/Modifying System Flags Pol
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Securing an External Database Polyc
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Appendix G Configuring Direct Conne
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Connecting to the Management Networ
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Appendix H Setting the RMX for Inte
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2 Expand the Enterprise Pools list.
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Defining a SIP Network Service in t
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9 Click the Send Certificate button
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Active Alarms and Troubleshooting A
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Troubleshooting Known Issues Polyco
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RMX 2000 Administrator's Guide - Polycom Support

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