RMX 2000 Administrator's Guide - Polycom Support

More documents

Recommendations

Info

Chapter 7-Operator Assistance & Participant Move 7-2 In attended mode, the RMX user (operator) can perform one of the following actions: • Participants connected to the Entry Queue who fail to enter the correct destination ID or conference password can be moved by the user to the Operator conference for assistance. • After a short conversation, the operator can move the participant from the Operator conference to the appropriate destination conference (Home conference). • The operator can connect participants belonging to the same destination conference to their conference simultaneously by selecting the appropriate participants and moving them to the Home conference (interactively or using the right-click menu). • The operator can move one or several participants from an ongoing conference to the Operator conference for a private conversation. • The operator can move participants between ongoing Continuous Presence conferences. Operator Conference Guidelines • An Operator conference can only run in Continuous Presence mode. • Operator conference is defined in the Conference Profile. When enabled in Conference Profile, High Definition Video Switching option is disabled. • An Operator conference can only be created by a User with Operator or Administrator Authorization level. • Operator conference name is derived from the User Login Name and it cannot be modified. • Only one Operator conference per User Login Name can be created. • When created, the Operator conference must include one and only one participant - the Operator participant. • Only a defined dial-out participant can be added to an Operator conference as an Operator participant • Once running, the RMX user can add new participants or move participants from other conferences to this conference. The maximum number of participants in an Operator conference is the same as in standard conferences. • Special icons are used to indicate an Operator conference in the Ongoing Conferences list and the operator participant in the Participants list.
Polycom RMX 2000/4000 Administrator’s Guide • An Operator conference cannot be defined as a Reservation. • An Operator conference can be saved to a Conference Template. An ongoing Operator conference can be started from a Conference Template. • The Operator participant cannot be deleted from the Operator conference, but it can be disconnected from the conference. • When deleting or terminating the Operator conference, the operator participant is automatically disconnected from the MCU, even if participating in a conference other than the Operator conference. • Participants in Telepresence conferences cannot be moved from their conference, but an operator can join their conference and help them if assistance is required. • Moving participants from/to an Operator conference follows the same guidelines as moving participants between conferences. For move guidelines, see “Move Guidelines” on page 25. • When a participant is moved from the Entry Queue to the Operator conference, the option to move back to the source (Home) conference is disabled as the Entry Queue is not considered as a source conference. • The conference chairperson cannot be moved to the Operator conference following the individual help request if the Auto Terminate When Chairperson Exits option is enabled, to prevent the conference from automatically ending prematurely. In such a case, the assistance request is treated by the system as a conference assistance request, and the operator can join the conference. Defining the Components Enabling Operator Assistance To enable operator assistance for conferences, the following conferencing entities must be adjusted or created: • IVR Service (Entry Queue and Conference) in which Operator Assistance options are enabled. • A Conference Profile with the Operator Conference option enabled. • An active Operator conference with a connected Operator participant. 7-3
Page 1 and 2:
Polycom RMX 2000/4000 Administrator
Page 3 and 4:
United States Federal Communication
Page 5 and 6:
Table of Contents Polycom RMX 2000/
Page 7 and 8:
Page 9 and 10:
Page 11 and 12:
Page 13 and 14:
Page 15 and 16:
Page 17 and 18:
Conference Profiles 1 Profiles stor
Page 19 and 20:
Conferencing Modes Standard Confere
Page 21 and 22:
Supplemental Conferencing Features
Page 23 and 24:
Profile Toolbar Polycom RMX 2000 Ad
Page 25 and 26:
Polycom RMX 2000 Administrator’s
Page 27 and 28:
The New Profile - Advanced dialog b
Page 29 and 30:
6 Click the Video Quality tab. The
Page 31 and 32:
Content Video Definition Polycom RM
Page 33 and 34:
Table 1-7 Profile Properties - Vide
Page 35 and 36:
Table 1-8 Auto Layout - Default Lay
Page 37 and 38:
12 Select one of the Skin options.
Page 39 and 40:
17 Define the following parameters:
Page 41 and 42:
Additional Conferencing Information
Page 43 and 44:
Video Resolutions in CP Polycom RMX
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Enabling HD Video Switching Polycom
Page 51 and 52:
Page 53 and 54:
Content Protocol Polycom RMX 2000/4
Page 55 and 56:
5 Click the Video Quality tab. Poly
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Lecture Mode Enabling Lecture Mode
Page 65 and 66:
Page 67 and 68:
• Designate a new lecturer. Polyc
Page 69 and 70:
Enabling Closed Captions — Encryp
Page 71 and 72:
Conference Access Polycom RMX 2000/
Page 73 and 74:
Page 75 and 76:
Enabling Encryption in the Profile
Page 77 and 78:
Monitoring the Encryption Status Po
Page 79 and 80:
Lost Packet Recovery Guidelines Pol
Page 81 and 82:
Page 83 and 84:
Conference Level Polycom RMX 2000/4
Page 85 and 86:
Table 2-11 TPX / RPX - Additional V
Page 87 and 88:
Enabling Telepresence Conference Le
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Enabling Cascading Polycom RMX 2000
Page 95 and 96:
Creating the Dial-out Cascaded Link
Page 97 and 98:
Page 99 and 100:
Monitoring Cascaded Conferences Pol
Page 101 and 102:
Page 103 and 104:
Cascade Links Conference B Slave Co
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
MGC to RMX 2000 Cascading Polycom R
Page 115 and 116:
Page 117 and 118:
Method B (Using a gatekeeper): Poly
Page 119 and 120:
Page 121 and 122:
Page 123 and 124:
Page 125 and 126:
Viewing Participant Properties Poly
Page 127 and 128:
Meeting Rooms 3 A Meeting Room is a
Page 129 and 130:
Meeting Rooms List Polycom RMX 2000
Page 131 and 132:
Meeting Room Toolbar & Right-click
Page 133 and 134:
Entry Queues, Ad Hoc Conferences an
Page 135 and 136:
Table 4-1 Default Entry Queue Prope
Page 137 and 138:
Page 139 and 140:
Page 141 and 142:
Modifying the EQ Properties Transit
Page 143 and 144:
Ad Hoc Conferencing Polycom RMX 200
Page 145 and 146:
SIP Factories Creating SIP Factorie
Page 147 and 148: Table 4-3: New Factory Properties (
Page 149 and 150: Address Book 5 The Address Book is
Page 151 and 152: Click the tab to re-open the Addres
Page 153 and 154: 2 Define the following fields: Tabl
Page 155 and 156: Alias Name/Type (H.323 Only) Polyco
Page 157 and 158: Polycom RMX 2000/4000 Administrator
Page 163 and 164: Deleting Participants from the Addr
Page 175 and 176: Reservations Guidelines 6 The Reser
Page 177 and 178: Reservations Polycom RMX 2000/4000
Page 179 and 180: Reservations Views Toolbar Buttons
Page 181 and 182: List View List View does not have a
Page 195 and 196: A confirmation dialog box is displa
Page 197: Operator Assistance & Participant M
Page 203 and 204: The Operator Assistance dialog box
Page 211 and 212: 8 Click the Video Settings tab. The
Page 221 and 222: Participant Alerts List Polycom RMX
Page 223 and 224: Moving Participants Polycom RMX 200
Page 225 and 226: Conference Templates 8 Conference T
Page 227 and 228: Using Conference Templates Polycom
Page 233 and 234: The Media Sources tab opens. Polyco
Page 243 and 244: Conference and Participant Monitori
Page 245 and 246: Conference Level Monitoring Viewing
Page 247 and 248: High Definition Video Switching Pol
Page 249 and 250:
Page 251 and 252:
Viewing Permissions Tab Chairperson
Page 253 and 254:
Page 255 and 256:
Participant Alerts List Polycom RMX
Page 257 and 258:
Page 259 and 260:
Page 261 and 262:
Page 263 and 264:
Channels Used (cont.) Polycom RMX 2
Page 265 and 266:
Viewing Permissions Tab Channel Sta
Page 267 and 268:
Monitoring ISDN/PSTN Participants P
Page 269 and 270:
Page 271 and 272:
Page 273 and 274:
Page 275 and 276:
Recording Conferences 10 The RMX en
Page 277 and 278:
Page 279 and 280:
Page 281 and 282:
Table 10-4 Recording Participant Ri
Page 283 and 284:
Page 285 and 286:
Users, Connections and Notes 11 RMX
Page 287 and 288:
Adding a New User Administrators ca
Page 289 and 290:
Changing a User’s Password Polyco
Page 291 and 292:
Enabling a User Renaming a User Pol
Page 293 and 294:
Connections Polycom RMX 2000/4000 A
Page 295 and 296:
Managing the RMX Users Polycom RMX
Page 297 and 298:
Page 299 and 300:
Page 301 and 302:
Page 303 and 304:
Notes Using Notes Polycom RMX 2000/
Page 305 and 306:
Network Services 12 To enable the R
Page 307 and 308:
Default IP Service (Conferencing Se
Page 309 and 310:
Page 311 and 312:
Page 313 and 314:
Page 315 and 316:
Page 317 and 318:
Modifying the Default IP Network Se
Page 319 and 320:
Page 321 and 322:
5 Click the Gatekeeper tab. 6 Modif
Page 323 and 324:
Aliases: Polycom RMX 2000/4000 Admi
Page 325 and 326:
Page 327 and 328:
10 View or modify the following fie
Page 329 and 330:
11 Click the SIP Servers tab. 12 Mo
Page 331 and 332:
Page 333 and 334:
Ethernet Settings (RMX 4000 Only) P
Page 335 and 336:
IP Network Monitoring Polycom RMX 2
Page 337 and 338:
3 Click the H.323 tab. The H.323 ta
Page 339 and 340:
Page 341 and 342:
Page 343 and 344:
RMX 2000 Polycom RMX 2000/4000 Admi
Page 345 and 346:
Page 347 and 348:
ISDN/PSTN Network Services Polycom
Page 349 and 350:
Page 351 and 352:
The PRI Settings dialog box is disp
Page 353 and 354:
6 Click Next. The Span Definition d
Page 355 and 356:
10 Define the following parameters:
Page 357 and 358:
Page 359 and 360:
3 Click the LAN Ports tab Polycom R
Page 361 and 362:
IVR Services 13 Interactive Voice R
Page 363 and 364:
IVR Services Toolbar Polycom RMX 20
Page 365 and 366:
4 Click the Add Language button. Th
Page 367 and 368:
Page 369 and 370:
Page 371 and 372:
Page 373 and 374:
Page 375 and 376:
Page 377 and 378:
Page 379 and 380:
Page 381 and 382:
Page 383 and 384:
Video Welcome Slide 24 Click the DT
Page 385 and 386:
Page 387 and 388:
Entry Queues IVR Service Polycom RM
Page 389 and 390:
Page 391 and 392:
Page 393 and 394:
Page 395 and 396:
Page 397 and 398:
3 Click the Convert Now button. Pol
Page 399 and 400:
The Save As dialog box opens. Polyc
Page 401 and 402:
Default IVR Prompts and Messages Po
Page 403 and 404:
Table 13-12 Default IVR Messages (C
Page 405 and 406:
Page 407 and 408:
The Call Detail Record (CDR) Utilit
Page 409 and 410:
General conference section Event he
Page 411 and 412:
Page 413 and 414:
Page 415 and 416:
Gateway Calls Call Flows 15 The RMX
Page 417 and 418:
Page 419 and 420:
Page 421 and 422:
Page 423 and 424:
Connection Indications Polycom RMX
Page 425 and 426:
Page 427 and 428:
Page 429 and 430:
Page 431 and 432:
Page 433 and 434:
Page 435 and 436:
4 Click OK. The new Gateway Profile
Page 437 and 438:
Page 439 and 440:
Page 441 and 442:
RMX Administration and Utilities RM
Page 443 and 444:
The installation proceeds. Polycom
Page 445 and 446:
Page 447 and 448:
2 Click the DNS tab. 3 Enter the Lo
Page 449 and 450:
5 Install the certificate. Polycom
Page 451 and 452:
Using an Internal Certificate Autho
Page 453 and 454:
The File to Export dialog box is di
Page 455 and 456:
System and Participant Alerts Polyc
Page 457 and 458:
Table 16-1 Active Alarms Pane Colum
Page 459 and 460:
System Configuration Modifying Syst
Page 461 and 462:
Page 463 and 464:
Page 465 and 466:
LEGACY_EP_ CONTENT_DEFAULT_ LAYOUT
Page 467 and 468:
Page 469 and 470:
Page 471 and 472:
5 Click OK to close the Update Flag
Page 473 and 474:
Page 475 and 476:
Page 477 and 478:
IP_ ENVIRONMENT _LINK=NO ISDN_RESOU
Page 479 and 480:
Page 481 and 482:
4 Click OK to close the New Flag di
Page 483 and 484:
Page 485 and 486:
Page 487 and 488:
Auto Layout Configuration Polycom R
Page 489 and 490:
Page 491 and 492:
RMX Time Altering the clock Polycom
Page 493 and 494:
Resource Management Resource Capaci
Page 495 and 496:
Page 497 and 498:
Page 499 and 500:
Page 501 and 502:
Page 503 and 504:
Page 505 and 506:
Page 507 and 508:
Displaying the Resource Report Poly
Page 509 and 510:
Page 511 and 512:
ISDN/PSTN Polycom RMX 2000 Administ
Page 513 and 514:
Port Usage Gauges Polycom RMX 2000
Page 515 and 516:
System Information Polycom RMX 2000
Page 517 and 518:
Table 16-14 System Information (Con
Page 519 and 520:
Support for MIB-II Sections Polycom
Page 521 and 522:
Traps Polycom RMX 2000 Administrato
Page 523 and 524:
Defining the SNMP Parameters in the
Page 525 and 526:
Page 527 and 528:
Page 529 and 530:
Multilingual Setting Polycom RMX 20
Page 531 and 532:
Banner Display Polycom RMX 2000 Adm
Page 533 and 534:
Page 535 and 536:
Using Software Management Polycom R
Page 537 and 538:
Ping RMX Guidelines Using Ping Poly
Page 539 and 540:
Notification Settings Polycom RMX 2
Page 541 and 542:
Logger Diagnostic Files Polycom RMX
Page 543 and 544:
Page 545 and 546:
Page 547 and 548:
Auditor File Viewer Polycom RMX 200
Page 549 and 550:
Table 16-3 Auditor Event Columns (C
Page 551 and 552:
Table 16-4 Alerts and Faults (Conti
Page 553 and 554:
Table 16-5 Transactions (Continued)
Page 555 and 556:
Page 557 and 558:
Page 559 and 560:
17 RMX Hardware Monitoring The stat
Page 561 and 562:
HW Monitor Pane Toolbar Polycom RMX
Page 563 and 564:
Page 565 and 566:
Table 17-4 MCU Properties - Event L
Page 567 and 568:
Page 569 and 570:
Page 571 and 572:
Page 573 and 574:
Table 17-8 MCU Properties - General
Page 575 and 576:
Page 577 and 578:
Page 579 and 580:
Page 581 and 582:
Performing Diagnostics To run Diagn
Page 583 and 584:
Page 585 and 586:
Cards Monitor Polycom RMX 2000/4000
Page 587 and 588:
Appendix A Disconnection Causes If
Page 589 and 590:
Table A-1 Call Disconnection Causes
Page 591 and 592:
Page 593 and 594:
Page 595 and 596:
Page 597 and 598:
Table A-2 ISDN Disconnection Causes
Page 599 and 600:
Page 601 and 602:
Page 603 and 604:
Page 605 and 606:
Alarms and Faults Alarms Table B-1
Page 607 and 608:
Table B-1 Alarms (Continued) Alarm
Page 609 and 610:
Page 611 and 612:
Page 613 and 614:
Page 615 and 616:
Page 617 and 618:
Page 619 and 620:
Page 621 and 622:
Appendix C CDR Fields - Unformatted
Page 623 and 624:
The Conference Summary Record Polyc
Page 625 and 626:
Event Records Polycom RMX 2000/4000
Page 627 and 628:
Table C-2 CDR Event Types (Continue
Page 629 and 630:
Page 631 and 632:
Page 633 and 634:
Page 635 and 636:
Page 637 and 638:
Line Rate (cont.) 33 - 1024 kbps 34
Page 639 and 640:
Page 641 and 642:
Page 643 and 644:
Table C-8 Event Fields for Event 2
Page 645 and 646:
Page 647 and 648:
Page 649 and 650:
Page 651 and 652:
Page 653 and 654:
Page 655 and 656:
H.323 Participant Alias Name/SIP Pa
Page 657 and 658:
Page 659 and 660:
Page 661 and 662:
H.243 Password Not supported. This
Page 663 and 664:
Page 665 and 666:
Page 667 and 668:
Page 669 and 670:
Page 671 and 672:
Page 673 and 674:
Page 675 and 676:
Disconnection Cause Values Polycom
Page 677 and 678:
Table C-37 Disconnection Cause Valu
Page 679 and 680:
Page 681 and 682:
Appendix D Ad Hoc Conferencing and
Page 683 and 684:
Page 685 and 686:
Page 687 and 688:
Page 689 and 690:
Page 691 and 692:
Page 693 and 694:
Page 695 and 696:
Page 697 and 698:
Appendix E Participant Properties A
Page 699 and 700:
Page 701 and 702:
Appendix F Secure Communication Mod
Page 703 and 704:
Page 705 and 706:
Creating/Modifying System Flags Pol
Page 707 and 708:
Securing an External Database Polyc
Page 709 and 710:
Appendix G Configuring Direct Conne
Page 711 and 712:
Page 713 and 714:
Page 715 and 716:
Connecting to the Management Networ
Page 717 and 718:
Page 719 and 720:
Page 721 and 722:
Page 723 and 724:
Page 725 and 726:
Appendix H Setting the RMX for Inte
Page 727 and 728:
2 Expand the Enterprise Pools list.
Page 729 and 730:
Page 731 and 732:
Page 733 and 734:
Page 735 and 736:
Page 737 and 738:
Page 739 and 740:
Page 741 and 742:
Page 743 and 744:
Page 745 and 746:
Defining a SIP Network Service in t
Page 747 and 748:
9 Click the Send Certificate button
Page 749 and 750:
Page 751 and 752:
Page 753 and 754:
Active Alarms and Troubleshooting A
Page 755 and 756:
Troubleshooting Known Issues Polyco
show all

RMX 2000 Administrator's Guide - Polycom Support

Create successful ePaper yourself

Delete template?

Save as template?