RMX 2000 Administrator's Guide - Polycom Support

Operator Assistance &
Participant Move
RMX users (operators) assistance to participants is available when:
• Participants have requested individual help (using *0 DTMF code)
during the conference.
• Participants have requested help for the conference (using 00 DTMF
code) during the conference.
• Participants have problems connecting to conferences, for example,
when they enter the wrong conference ID or password.
In addition, the RMX user (operator) can join the ongoing conference
and assist all conference participants.
Operator assistance is available only when an Operator conference is
running on the MCU.
The Operator conference offers additional conference management
capabilities to the RMX users, enabling them to attend to participants
with special requirements and acquire participant details for billing and
statistics. This service is designed usually for large conferences that
require the personal touch.
Operator assistance is available in both MPM (RMX 2000) and MPM+
Card Configuration Modes.
Operator Conferences
An Operator conference is a special conference that enables the RMX user
acting as an operator to assist participants without disturbing the
ongoing conferences and without being heard by other conference
participants. The operator can move a participant from the Entry Queue
or ongoing conference to a private, one-on-one conversation in the
Operator conference.
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