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G References DEFINITY ECS Release 8.2 — Maintenance for R8.2r, 555-233-117, Issue 1 Provides detailed descriptions of the procedures for monitoring, testing, troubleshooting, and maintaining the R8.2r ECS. Included are maintenance architecture, craft commands, step-by-step trouble-clearing procedures, the procedures for using all tests, and explanations of the system’s error codes. DEFINITY ECS Release 8.2 — Maintenance for R8.2si, 555-233-123, Issue 1 Provides detailed descriptions of the procedures for monitoring, testing, troubleshooting, and maintaining the R8.2si ECS. Included are maintenance architecture, craft commands, step-by-step trouble-clearing procedures, the procedures for using all tests, and explanations of the system’s error codes. DEFINITY ECS Release 8.2 — Maintenance for R8.2csi, 555-233-119, Issue 1 Provides detailed descriptions of the procedures for monitoring, testing, troubleshooting, and maintaining the R8.2csi (Compact Modular Cabinet) ECS. Included are maintenance architecture, craft commands, step-by-step trouble-clearing procedures, the procedures for using all tests, and explanations of the system’s error codes. Call center documents These documents are issued for DEFINITY ECS Call Center applications. The intended audience is DEFINITY ECS administrators. DEFINITY DEFINITY ECS Release 8 — Guide to ACD Call Centers, 555-233-503, Issue 2 This module contains information about the call center-specific features of the DEFINITY ECS. DEFINITY ECS Release 8 — Call Vectoring/EAS Guide, 555-230-521, Issue 4 Provides information on how to write, use, and troubleshoot vectors, which are command sequences that process telephone calls in an Automatic Call Distribution (ACD) environment. It is provided in two parts: tutorial and reference. The tutorial provides step-by-step procedures for writing and implementing basic vectors. The reference includes detailed descriptions of the call vectoring features, vector management, vector administration, adjunct routing, troubleshooting, and interactions with management information systems (including the Call Management System). DEFINITY ECS Release 7— Basic Call Management System (BCMS) Operations, 555-230-706, Issue 2 Provides detailed instructions on how to generate reports and manage the system. It is intended for telecommunications managers who wish to use Basic Call Management System (BCMS) reports and for system managers responsible for maintaining the system. 462 Administration for Network Connectivity CID: 77730 555-233-504 — Issue 1 — April 2000
G References CentreVu CMS The following documents provide information about administration and use of the CentreVu Call Management System (CMS). Lucent Call Center’s Little Instruction Book for Basic Administration, 585-210-935, Issue 1 Lucent Call Center’s Little Instruction Book for Advanced Administration, 585-210-936, Issue 1 CentreVu Call Management System Release 3 Version 8 — Administration, 585-210-910, Issue 1 CentreVu Call Management System — Database Items, 585-210-939, Issue 1 CentreVu Call Management System Release 3 Version 8 — External Call History Interface, 585-210-912, Issue 1 CentreVu Call Management System Release 3 Version 8 — Upgrades and Migrations, 585-210-913, Issue 1 CentreVu Call Management System Release 3 Version 8 — Software Installation and Setup, 585-210-941, Issue 1 CentreVu Call Management System Release 3 Version 8 — Maintenance and Troubleshooting, 585-210-919, Issue 1 CentreVu Advocate Release 8— User Guide, 585-210-927, Issue 1 CentreVu Supervisor Version 8— Installation and Getting Started, 585-210-928, Issue 1 CentreVu Supervisor Version 8— Reports, 585-210-929, Issue 1 CentreVu Report Designer Version 8— User Guide, 585-210-930, Issue 1 CentreVu Call Management System — Forecast, 585-215-825, Issue 1 CentreVu Call Management System — Custom Reports, 585-215-822, Issue 2 Application-specific documents These documents support specific DEFINITY applications. ACD DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD) Agent Instructions, 555-230-722, Issue 5 Provides information for use by agents after they have completed ACD training. Includes descriptions of ACD features and the procedures for using them. DEFINITY Communications Systems G3 — Automatic Call Distribution (ACD) Supervisor Instructions, 555-230-724, Issue 4 Provides information for use by supervisors after they have completed ACD training. Includes descriptions of ACD features and the procedures for using them. Administration for Network Connectivity 555-233-504 — Issue 1 — April 2000 CID: 77730 463
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DEFINITY ® Enterprise Communicatio
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Contents Preface Purpose. . . . . .
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Contents Switch-Node 3 Administrati
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Contents QSIG . . . . . . . . . . .
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Preface This book describes how to
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Issue Status Preface ppp Data Modul
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Issue Status Preface Reorganization
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Terminology Preface Terminology The
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Tell us what you think Preface Tell
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Trademarks Preface Trademarks The f
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1 Networking Overview This chapter
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DEFINITY Switch Connectivity 1 Netw
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IP Softphones 1 Networking Overview
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IP Addressing 1 Networking Overview
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2 H.323 Trunks This chapter describ
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H.323 Trunk Administration 2 H.323
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Troubleshooting IP Solutions 2 H.32
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3 C-LAN Administration This chapter
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Overview 3 C-LAN Administration ✔
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Overview 3 C-LAN Administration TCP
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Overview 3 C-LAN Administration Int
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Configuration 1: R8r R8si 3 C-LAN
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Configuration 2: R7r (+CMS) R7csi
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Configuration 3: R8si R8r Gateway
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Configuration 4: R8csi R8si Gatewa
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Configuration 5A: R8csi R8r (one C
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Configuration 5B: R8csi R8r (2 C-L
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4 Networking Example This chapter p
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Overview 4 Networking Example Task
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Network Map 4 Networking Example Ne
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Switch-Node 1 Administration 4 Netw
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Intuity Translations for DCS AUDIX
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A Screens Reference This appendix g
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Networking Screens A Screens Refere
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Other Networking-Related DEFINITY S
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B Private Networking This appendix
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Distributed Communications System B
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ISDN Feature Plus B Private Network
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QSIG B Private Networking QSIG Basi
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QSIG B Private Networking Call Offe
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QSIG B Private Networking Other QSI
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QSIG B Private Networking QSIG CAS
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QSIG B Private Networking QSIG Prot
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QSIG B Private Networking Setting U
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QSIG B Private Networking 10 Admini
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QSIG B Private Networking Call Comp
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QSIG B Private Networking Note: •
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QSIG B Private Networking QSIG Inte
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QSIG B Private Networking • Data-
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QSIG B Private Networking • Inter
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QSIG B Private Networking Called/Bu
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QSIG B Private Networking • QSIG
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QSIG B Private Networking • Atten
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QSIG B Private Networking • Confe
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QSIG B Private Networking • Exten
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Centralized Voice Mail Via Mode Cod
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Japan TTC Q931-a Private Networking
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C Security Issues This Appendix bri
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Network Security Issues C Security
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D Capacities and Performance This A
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D Capacities and Performance Perfor
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Page 435 and 436: E C-LAN Installation Install C-LAN
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Page 455 and 456: DCS over IP Trunk F IP Trunk Instal
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Page 485 and 486: Glossary A AAR See Automatic Altern
Page 487 and 488: B8ZS Glossary B B8ZS See Bipolar 8
Page 489 and 490: Call Management System (CMS) Glossa
Page 491 and 492: COR Glossary COR See Class of Restr
Page 493 and 494: DID Glossary DID Direct Inward Dial
Page 495 and 496: facility Glossary F facility A tele
Page 497 and 498: interserver routing table Glossary
Page 499 and 500: link-access procedure on the D-chan
Page 501 and 502: NEMA Glossary NEMA National Electri
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Page 505 and 506: outing plan Glossary routing plan R
Page 507 and 508: T-carrier Glossary T-carrier A hier
Page 509 and 510: virtual circuit (virtual connection
Page 511 and 512: Index A AAR and ARS features intera
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Page 517 and 518: L Index L ISDN Feature Plus feature
Page 519 and 520: R Index QSIG Call Transfer feature
Page 521 and 522: U Index U trunk access codes (TAC)
Page 523: We’d like your opinion. Lucent Te
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