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Bentley Volkswagen.Golf.Jetta.R32.Official.Factory.Repair.Manual.1999-2005

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Telematics<br />

Página 33 de 35<br />

91-104<br />

- If you are still unable to connect, record the VIN<br />

and customer details and call OnStar<br />

Customer Care at 1-888-390-4050. Identify<br />

yourself to the advisor as an <strong>Volkswagen</strong><br />

Technician. The advisor will verify the<br />

customer's OnStar account is active. Further<br />

troubleshooting assistance may be given.<br />

Condition - telematics indicator lamp "red"<br />

indicates system hardware (vehicle portion) is<br />

affected. Proceed as follows:<br />

- Perform OBD using VAS 5051 Vehicle<br />

Diagnostic Testing and Information System in<br />

mode "Guided Fault Finding". Check/perform:<br />

DTC memory (function 02)<br />

Output DTM (function 03)<br />

Note:<br />

Read Measuring Value Block (function 08)<br />

In the event any of the OnStar control buttons<br />

are either inadvertently or deliberately pressed<br />

for longer than 15 seconds, the OBD program<br />

assumes a button is sticking. The red status light<br />

will come on and a DTC loads in memory.<br />

Perform OBD program using VAS 5051 Vehicle<br />

Diagnostic Testing and Information System in<br />

mode "Guided Fault FInding". Check DTC<br />

memory for DTC 01526 "mechanical<br />

malfunction". Inform customers accordingly.<br />

http://ebahn.bentleypublishers.com/vw/servlet/Display?action=Next&type=repair&id=...<br />

13/2/<strong>2005</strong>

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