Army Emergency Management Program - Federation of American ...

installations may align to local standards given the same service output and performance objectives. See table 12–5 for
detailed information.
Table 12–5
Call center team resource type definitions
Resource Call center team
Category Mass care Kind Team
Minimum capabilities Type I Type II Type III
Component Metric
Personnel 1 Total (2 shifts) 32 total 18 total 12 total
Manpower 1 Total per shift 16 total 9 total 6 total
Team leader Per site 1 1 1
Call center specialist Per site 12 6 3
Special needs coordinator Per site 1 1 1
Security Per site 2 1 1
Footprint 2
Call Centers For installation 1 1 1
Footprint (at 50ft2/person) Per sq. ft. 800 450 300
Dimensions Length x
depth
Variable Variable Variable
Parking Per location 32 18 12
Toilets (portable or fixed) Required 4 2 2
Trash cans 3 Required 2 1 1
Prepackaged equipment
Container Prepackaged 1 1 1
Radios (with chargers) Same channel 1 1 1
Landline telephones 4 Required 14 8 5
Telephone accessories - As needed As needed As needed
Tables, folding 5 Required 9 6 4
Chairs, folding 6 Required 16 9 6
Flashlights (LED preferred) Per site 16 9 6
All-hazards radio Per site 1 1 1
Temporary name badges Per site 150 100 50
Office supply kit 7 Per site 1 1 1
Center supply kit 8 Per site 1 1 1
Towed and/or delivered systems
Type IV Generator (400kW) 9 For center 1 1 As available
Training requirements
NIMS training requirements 10 NIMS ALL ALL ALL*
Task-specific training 11 Installation ALL ALL ALL*
DOD IFSAC HAZMAT
awareness 10
NFPA 472 Team leader Team leader Team leader
Service output Type I Type II Type III
Component Metric
Customers 12 Customers/
hour
120/hr 60/hr 30/hr
DA PAM 525–27 20 September 2012
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