Army Emergency Management Program - Federation of American ...

the COP system(s). Additional resource requirements remain the responsibility of the originating functional area,
whether command and control, law enforcement, fire and emergency services, medical treatment facility, public works,
or other department. Installations will coordinate information technology requirements in consultation and with the
validation of their supporting NEC.
Information and products that will not be shared under any circumstances with EM organizations outside DOD.
Information and products that will be shared only with a human-in-the-loop “pushing” the information and products
to EM organizations outside DOD who have been authorized to receive information and products.
Information and products that will be shared without a human-in-the-loop based upon prior agreement with an
authorized EM organization outside DOD.
Information and products that can be obtained through open sources.
11–4. Installation dispatch centers
a. Requirement. All installations shall establish, maintain, and operate an installation dispatch center. Installation
dispatch centers shall provide emergency call-taking, alarm monitoring, sensor monitoring, video monitoring, control,
communications support, channel, frequency assignments, allocation, emergency notification to Category 1 personnel,
mass warning to Category 2–4 personnel (protected populace), dispatching of Category 5 personnel, responder reachback
capability during emergencies, and notification of an emergency to the receiving MTFs and hospitals. An
installation dispatch center is a 24/7 operation that exists to receive notification of an emergency and then direct the
correct responders Category 5 personnel to the right place, with the right capability, as quickly as possible. Installation
dispatch centers are tactical level operations that direct the day-to-day movement of responders to all types of
emergency and non-emergency incidents. Installation dispatch centers are identified separately from installation EOCs,
but may be co-located with these operations centers at the discretion of the installation commander. Installation
commanders may consolidate installation dispatch center capabilities among multiple installations or geographic
regions when deemed necessary and technically feasible. An installation dispatch center is not required if the above
functions are performed by other Federal, State, tribal, local, other Service, and/or private (or Host Nation) agencies or
departments.
b. Training and education. If an installation dispatch center is established and operated by an installation, the
installation dispatch center staff shall be DOD civilian, uniformed military personnel, or DOD contractors who have
received the appropriate DOD telecommunicator training as detailed in chapter 13. The DOD telecommunicator Level I
is required for operators and Level II is required for supervisors.
Note. Installation dispatch center staff may be required to be bilingual or multilingual depending upon local conditions. These
requirements exist in foreign locations (overseas) as well as select domestic locations, as identified by the installation.
c. Enhanced 911 services. The limited access by Army communities to enhanced 911 services currently available in
many civilian jurisdictions was identified in recommendation 4.2 of the Fort Hood Report and the OSD memorandum,
dated 18 August 2010. These recommendations were directed by OSD.
d. Budget and/or resource responsibilities. No requirement within this publication requires dispatch center capabilities
in excess of existing standards set forth by AR 525–13, AR 190–13, AR 190–56, and AR 420–1. The VIPP MDEP
resources select elements of enhanced 911 fielding and sustainment funding directed by OSD. Additional resource
requirements, including all manpower, training, exercise, and facility costs remain the responsibility of the originating
functional area, whether law enforcement, fire and emergency services, medical treatment facility, or other department.
Installations will coordinate information technology requirements in consultation and with the validation of their
supporting NEC.
11–5. Mass warning and notification
a. Requirement. All installations shall develop capabilities to rapidly warn and notify personnel in the event of an
emergency per DOD 0–2000.12–H, DODI 2000.16, DODI 6055.17, NIMS, AR 525–27, AR 525–13, and NFPA 1600.
All installations shall develop mass warning and notification capabilities with the ability to send warnings to the
installation personnel (protected populace) immediately, but no longer than 10 minutes after incident notification and
command verification. The core requirements are to have the capability to warn the protected populace, including
visitors, transient personnel, guests, and contractors, and notify Category 1 and 5 personnel. Mass warning and
notification capabilities shall be developed in accordance with UFC 4–021–01. All mass warning and notification
systems shall be tested on no less than a monthly basis, unless restricted by local or Host Nation ordinances. All
installations shall conduct warning coordination with their supporting military and civilian meteorology and/or weather
service, geological survey (depending upon hazards), and other warning providers as a routine part of their duties and a
no less than semiannual basis. All installations at domestic locations shall coordinate warning information with the
designated authorities responsible for release of weather and nonweather emergency messages via the Emergency Alert
System (EAS) to the greatest extent possible.
(1) Mass warning and notification systems capabilities. The 3 desired capabilities of the system are as follows:
Provide emergency warning to on-base personnel (protected populace) (all locations).
DA PAM 525–27 20 September 2012
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