Army Emergency Management Program - Federation of American ...

Table 12–5
Call center team resource type definitions—Continued
Resource Call center team
Category Mass care Kind Team
Minimum capabilities Type I Type II Type III
Component Metric
Equivalency - 1 Type I = 4 Type III 2 Type II = 1 Type I 4 Type III = 1 Type I
Notes:
1 Manpower must be organized, , trained, certified (if required), credentialed (as required), equipped, exercised, evaluated, maintained, and sustained as
specified in this publication.
2 Planning estimate only. Actual dimensions will depend upon local availability.
3 With service contract for daily trash removal.
4 With pre-wired access to established toll-free (or local) multiline number used for call center operations.
5 Based upon 2 representatives per table. May be reduced if predesignated facility already has tables accessible during activation.
6 Based upon 1 chair per required staff. May be reduced if predesignated facility already has chairs accessible during activation.
7 Office supply kit consists of pens, name tents, paper tablets, file folders, and folder labels equal to total number of staff (minus security, so 14, 8, and 5
respectively) plus 1 pad of easel paper, 1 easel, 3-hole punch, 2 permanent markers, one 1 box of thumbtacks, 1 roll of scotch tape, 2 rolls of masking tape,
12 pencils, 2 clipboards, 1 pencil sharpener, 6 staplers with 1 box of staples, 2 boxes of paper clips, 1 package of carbon paper, and one 3-ring binder with
tab dividers. Local selection and quantities may vary.
8 Center Supply Kit consists of 1 box of trash bags (32 gallon), 1 rolls of paper towels, 1 bottle of all-purpose cleaner, 1 spare set of batteries for flashlights.
Local selection and quantities may vary.
9 Typed based upon FEMA 508–7. Need based upon high probability of power outages post-incident. Local conditions may vary.
10 See table 13–1 for training set information.
11 As necessary to support assigned functions.
12 Planning estimate only. Based upon average call duration of 10 minutes per call center specialist.
Chapter 13
Education and Training
13–1. Training and education strategy
a. Requirement. The Army EM Program shall establish minimum training and education standards for the effective
management of multi-agency, multijurisdictional emergencies. These training and education standards shall focus on
the requirements for (1) Category 1 personnel to sustain, maintain, and restore assigned MEFs or headquarters
functions, (2) Category 2–4 personnel to gain hazard awareness, understand mass warning and notification, evacuation,
and mass care procedures, improve community preparedness, and build a resilient Army community and (3) Category 5
personnel to conduct safe, effective, and integrated operations at their appropriate level of training, certification, and
experience. Installation emergency managers shall coordinate training and education requirements with DPTMS,
medical emergency manager, and designated installation leads for each functional area identified in table 2–1. A key
element of this strategy is engaged education of senior leaders early and often in their existing education paths, to
include the general officer - Senior Commander Course, Garrison Pre-Command Course, Garrison Command Sergeant
Majors Course, and associated installation-focused courses of instruction.
b. Certification requirements. All EM program training shall result in certification by an accredited agency or
organization whenever certified training is available and meets the requirements of this publication. Certification can
apply to a single training course (for example, DOD IFSAC HAZMAT Awareness) or multiple training courses and/or
professional experience (for example, Certified Emergency Manager). Certifications are based upon the individual’s
successful completion of one or more requirements.
c. Credentialing requirements. All EM program training and certification shall build towards the goal of individual
credentialing for specific positions against National and Army standards, whenever credentialing is available for a
given position or function. Credentialing requires the authentication and verification of the certification and identity of
designated emergency responders. Credentialing applies to one or more positions for which the given individual is
qualified based upon training, certification, experience, and assignment (for example, EOC Operations Section Chief,
Emergency Medical Technician, and so forth). A given individual may be trained and certified, but not qualified due to
position assignment or lack of experience. There is no single credential for an Emergency Manager, but rather a set of
credentials for which the Emergency Manager may be eligible for depending upon training, certification, experience,
and assignment.
d. Training development. Training development shall adhere to Army policy as stated in AR 350–1 and AR 350–10.
Training development will consider existing training available from Federal, DOD, State, other Service, local, and
private (or Host Nation) agencies. Training development must provide for both initial and recurring (sustainment)
training to develop and maintain required EM capabilities.
e. Tracking and deporting. Training provided to Category 1 and 5 personnel shall be tracked by the responsible
106 DA PAM 525–27 20 September 2012