Part 4 - Iowa Medicaid Enterprise

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RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsFigure 8-46. Report Specification Example from ProviderOne. Each report identified for the MMISincludes a report description that follows the standard guideline.8 | 78
RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsDetailed Screen and Report Layouts and DescriptionRFP Section 6.3.1.2, Requirement r.13 and r.14As described in our response above, Team Noridian documents report details in the DSD for eachbusiness area. Each business area team will develop detailed screen and report layouts for each systemcomponent and module within the business area. The information will also contain report descriptions forreports implemented in each system component and module within the business area.Context Sensitive HelpRFP Section 6.3.1.2, Requirement r.15Team Noridian has prepared several sets of documentation for users on our current MMIS projects. Thisset of documents includes user, operations, and maintenance manuals (both hard copy andelectronic/online) and online help for the system and each business area/system component. It alsoincludes online tutorials and desk reference guides. Team Noridian will produce the set of documentationrequired for each group of users (e.g., providers, system administrators) to enable them to successfullyoperate and perform their required tasks. We will use standard templates as a basis for creating userdocumentation. User documentation will be available online and accessible for continual reference by theDepartment and its designated staff.An example showing our online help user manual from the ProviderOne system (Washington MMIS) isprovided in Figure 8-47. In this figure, the help Table of Contents is displayed on the left of the screenand provides ready access to all business areas. Each business area contains multiple, lower level topics.For example, the user has selected the “Overview” topic of ProviderOne. This includes the subtopics:Welcome, Overview, Help for Help, and Getting Help from Your Help Desk. The user has furtherselected the Welcome topic, which includes a brief introduction to the user explaining the variousmethods that the user may obtain help using the MMIS. The online help format provides the user with asearch capability and a glossary of terms.8 | 79
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Part 4 - Iowa Medicaid Enterprise

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