Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operationsan effective hands-on knowledge transfer to users of the new MMIS. The training environment willcontain six months of production data. Team Noridian has created procedures and scripts to populate nonproductionenvironments with production data using database utilities. Team Noridian will also employprocesses to de-identify data to meet HIPAA security guidelines in this non-production environment.Training environments will be available for all aspects of the new MMIS, not just limited to claimsprocessing. This assures that applicable users will be able to simulate the processing of claimsadjudication, adjustments and claims payment, while other users will be able to process priorauthorization requests. Users with appropriate access will be able to modify benefit packages and developedits and audits through modification to business rules. Reporting features will be enabled in the trainingenvironment to give users the experience of report generation and the opportunity to see what each reportwill look like. Lastly, users will be set up with access to training environments in the Web portal and theOnBase EDMS as well as the core eCAMS system.8.3.2.4.8 Knowledge Transfer ScheduleRFP Section 6.3.2.4.8Schedules of knowledge transfer sessions will be developed and updated throughout the start-up andimplementation phase and will coincide with development of system modules. Team Noridian'siVision360 ISDM is an agile development methodology that staggers the development of systemmodules. This development approach supports a staggered schedule for UAT and ORT that bettersupports the continuity of operational activities. Rather than having all UAT activities happening atexactly the same time, as is the case with a waterfall development methodology, an agile developmentapproach decreases the burden on operational staff that will participate in UAT as not all functionalitywill be tested at exactly the same time.Team Noridian will log and track the results of all testing activities, making product fixes in the event anyissues are detected. All system defects or issues will be resolved prior to ORT. Knowledge transfersessions will take place in advance of ORT activities to supplement training provided prior to UAT and toaccommodate training of any ORT participants that were not a part of UAT. Figure 8-95 provides agraphical depiction of when key knowledge transfer milestones will be achieved with reference to allphases of the overall project schedule. The highlighted phases indicate tasks for which knowledge transferactivities are necessary, and the stars on the figure depict the timeframe in which knowledge transferactivities will take place.8 | 168