Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsOnce the operations phase begins, updates to user manuals will be developed in their final format forall changes, corrections, or enhancements to the system prior to Department sign-off of the systemchange. Team Noridian will be responsible for the production and distribution of all project deliverableupdates within the timeframe identified in performance standards. There will be hard copy and softcopy versions available, as needed. Version control will be maintained. Pages will include footnotesthat specify the date of any revision. Approved changes will be posted on the project portal within threedays of receipt of approval.Team Noridian will conduct a walk-through of the documentation changes, as necessary and as requestedby the Department. All documentation will be maintained on the new MMIS project portal. The MMISProject Portal will provide the capability to provide an audit trail (history) of the updated documentationalong with the primary owner of the document change and the associated date of the change.8.4.2.2.2 Online HelpRFP Section 6.4.2.2, Requirements a and cThe new MMIS will include an online help feature with a robust search capability with context sensitivehelp. Online help, which we consider part of the set of user documentation, will be embedded into thesoftware for the new MMIS. The principle behind the online help is to present an online description ofeach page and make it contact sensitive. Online help describes the following:• Purpose of the page• Tasks related to the page• Link to the user manual for the page’s business process area• Related topic link, if appropriate• Each field on the page (If a button or field is common to numerous pages, they are discussed in theuser manual or discussed in the getting started portion of the online help and not shown here.)• Notes that include business rules the user navigate through the pageThe online help, with the user manuals, form an integrated, easy-to-understand and follow set ofreferences that enable users to find the right assistance quickly.The new MMIS help system is integrated with the new MMIS user interface on a page-sensitive basis,with links to the appropriate navigational procedures, definitions, and concepts. The help systemdevelopment process is thus closely integrated with development of the user interface for the applicationand, as such, its timing coincides with the application development cycle. To achieve this closeintegration between the help system and application development cycles, all project personnel work inparallel from the same set of design information.Team Noridian will generate the new MMIS user manuals in the preferred print format from the MMISweb-based help. Each section of the user manual contains screen prints of pages used in the function. Thiswill enable delivering both the web-based and printed versions of the new MMIS User Manuals at thesame time. Team Noridian will be responsible for the production and distribution of all user manualupdates within the timeframe identified in performance standards. There will be hard copy and soft copyversions available, as needed and the hardcopies will be printed on standard (letter) size paper in threeringbinders with a revision date on each page. We use Microsoft Word to track changes so that they areclearly identified. In addition, the new MMIS project portal maintains a history and versions of eachdocument so we can easily retrieve archived documentation if needed.8.4.2.2.3 Reports, Screens, and File InformationRFP Section 6.4.2.2, Requirements i, l, and p through uEach section of the user manual contains screen prints of all screens used in the function and all data elementsare identified by name. This cross references to the DED included in the DSD and online data dictionary whichassigns a unique data element name for each data element in the new MMIS relational database.8 | 208